Team Lead Inside Sales

Mosaic North America; Sarasota (FL); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Flexible, hybrid work environment

Work with top-tier brands

Growth and leadership opportunities

Supportive culture

Job summary

Mosaic Sales Solutions US Operating Co, LLC is seeking a seasoned leader to manage the CORE Inside Sales team and ensure top-notch customer satisfaction and project execution. This role will coordinate with the Client team, oversee the Satisfaction call process in CORE CRM and related tools, and drive regional performance.

You'll travel regularly to activation sites, mentor Brand Ambassadors, and deliver regular reports on performance, campaign highlights, and operational status to management.

Qualifications

• Experience leading field teams in experiential marketing.
• 3–4 years in retail activation with proven success.
• Willingness to travel frequently within the designated region.
• Proven ability to manage logistics and staffing challenges.

Responsibilities

• Act as the primary and most accessible contact for Brand Ambassadors within your assigned region.
• Oversee day-to-day operational details to guarantee flawless execution.
• Build team morale and encourage professional growth.
• Lead consumer interactions to set the standard for excellence and brand messaging.
• Meet with on-site contacts to discuss campaign presence and feedback.
• Transport assets to activation sites and assist with setup.

Skills

Team leadership

Travel readiness

Communication

People interaction

Tools

Google Workspace

Job description

Description

Manage the CORE Inside Sales team. Manage the team to be accountable to the Customer Satisfaction process each week as well as execution of assigned project work. Be the primary contact for the Client team to collaborate on project-based work. Manage all aspects of the Satisfaction call process through CIRI (CORE CRM system) or through specific tools as identified by project (Excel).

Description

Manage the CORE Inside Sales team. Manage the team to be accountable to the Customer Satisfaction process each week as well as execution of assigned project work. Be the primary contact for the Client team to collaborate on project-based work. Manage all aspects of the Satisfaction call process through CIRI (CORE CRM system) or through specific tools as identified by project (Excel).

Responsibilities

WHAT YOU’LL DO

• Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region. This includes attending regular team meetings and one-on-one check-ins to provide guidance or address concerns
• Oversee all day-to-day operational details to guarantee flawless execution. This involves confirming BAs punctuality, ensuring they are fully equipped with all necessary materials and verifying that activation sites are set up correctly
• Building team morale, celebrating individual and group achievements, and encouraging professional growth among your Brand Ambassadors
• Actively participate in consumer interactions to set the standard for excellence. Demonstrate best practices for initiating educational conversations, conveying brand messages clearly and effectively, and creating a positive, memorable experience for the consumers
• Meeting with on-site contact as needed to discuss campaign presence, adjustments or feedback
• Transportating necessary assets to activation site and support with setup as required
• Swiftly resolving logistical challenges, managing last-minute staffing changes, and handling any unexpected situational problems to ensure the campaign runs smoothly
• Essential administrative functions i.e. review weekly schedules, verifying timesheets
• Monitor and track key performance indicators (KPIs) focused on consumer engagement, quality of interactions, and educational reach while
• Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to the management team
• Gather qualitative feedback, consumer insights and photos from the field to share with the senior management
• Travel regularly and extensively to various activation sites to work alongside your team
• Use Google Workspace tools (Docs, Drive, Slides, Sheets, Meet) to stay organized and communicate clearly

Qualifications

WHAT YOU BRING

• Background in roles like Team Lead, Field Manager, or Event Manager, especially within experiential marketing.
• 3 to 4 years of experience in retail activation environment with a proven track record for success
• Natural leader who can mentor, build a team, and communicate effectively with both their team and the public.
• Willingness to Travel - this role requires frequent travel within the designated region to support the team on-site.
• Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.
• A genuine enthusiasm for interacting with people and creating positive brand experiences is essential.
• Experience in reporting and analyzing infield metric’s
• Some sales experience required
• Regular access to a vehicle required

WHY YOU’LL LOVE IT HERE

• Flexible, hybrid work environment
• Work with top-tier brands and inspiring teammates
• Space to grow, learn, and lead
• A supportive, creative culture where your ideas matter

About Us

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category

Administration

Position Type

Full time

Business Unit

Marketing

Salary Range

$58240.00 - $58240.00

Company

Mosaic Sales Solutions US Operating Co, LLC