Team Lead Inside Sales

Mosaic North America; Jersey City (NJ); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Flexible hybrid work

Exposure to top brands

Growth opportunities

Creative culture

Job summary

Mosaic Sales Solutions US Operating Co, LLC is seeking a lead for the CORE Inside Sales team in a flexible hybrid role in New Jersey. This position focuses on driving Customer Satisfaction processes, coordinating project work, and acting as the main liaison with the Client team for campaign-based activities.

You will manage schedules, guide Brand Ambassadors, oversee activation logistics, and monitor KPIs related to engagement and educational reach while traveling regularly to activation sites.

Qualifications

• 3–4 years in retail activation with a proven track record.
• Natural leader able to mentor, build a team and communicate well.
• Willingness to travel frequently within the region to support the team.
• Regular access to a vehicle for on-site activations.
• Sales experience is a plus.

Responsibilities

• Act as the primary contact for Brand Ambassadors in your region and lead regular team meetings.
• Oversee day-to-day operations to ensure punctuality and proper activation site setup.
• Build team morale, recognize achievements, and foster professional growth.
• Engage consumers, educate on brand messages, and create memorable experiences.
• Meet with on-site contact to discuss campaign presence and feedback.
• Transport assets to activation sites and assist with setup as needed.
• Resolve logistical challenges and manage last-minute staffing changes.
• Perform administrative tasks such as reviewing weekly schedules and timesheets.
• Track KPIs on engagement and educational reach; report regional performance.
• Gather consumer insights and field photos for senior management.
• Travel extensively to various sites and collaborate with the team.
• Utilize Google Workspace tools to stay organized and communicate clearly.

Skills

Team leadership

Brand activation

Mentoring & coaching

Travel readiness

Customer engagement

Tools

Google Workspace

Job description

Description

Manage the CORE Inside Sales team. Manage the team to be accountable to the Customer Satisfaction process each week as well as execution of assigned project work. Be the primary contact for the Client team to collaborate on project-based work. Manage all aspects of the Satisfaction call process through CIRI (CORE CRM system) or through specific tools as identified by project (Excel).

Responsibilities

What You’ll Do

• Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region. This includes attending regular team meetings and one‑on‑one check‑ins to provide guidance or address concerns
• Oversee all day‑to‑day operational details to guarantee flawless execution. This involves confirming BAs punctuality, ensuring they are fully equipped with all necessary materials and verifying that activation sites are set up correctly
• Building team morale, celebrating individual and group achievements, and encouraging professional growth among your Brand Ambassadors
• Actively participate in consumer interactions to set the standard for excellence. Demonstrate best practices for initiating educational conversations, conveying brand messages clearly and effectively, and creating a positive, memorable experience for the consumers
• Meeting with on‑site contact as needed to discuss campaign presence, adjustments or feedback
• Transportating necessary assets to activation site and support with setup as required
• Swiftly resolving logistical challenges, managing last‑minute staffing changes, and handling any unexpected situational problems to ensure the campaign runs smoothly
• Essential administrative functions i.e. review weekly schedules, verifying timesheets
• Monitor and track key performance indicators (KPIs) focused on consumer engagement, quality of interactions, and educational reach while
• Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to the management team
• Gather qualitative feedback, consumer insights and photos from the field to share with the senior management
• Travel regularly and extensively to various activation sites to work alongside your team
• Use Google Workspace tools (Docs, Drive, Slides, Sheets, Meet) to stay organized and communicate clearly

Qualifications

What You Bring

• Background in roles like Team Lead, Field Manager, or Event Manager, especially within experiential marketing.
• 3 to 4 years of experience in retail activation environment with a proven track record for success
• Natural leader who can mentor, build a team, and communicate effectively with both their team and the public.
• Willingness to Travel - this role requires frequent travel within the designated region to support the team on‑site.
• Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.
• A genuine enthusiasm for interacting with people and creating positive brand experiences is essential.
• Experience in reporting and analyzing infield metric’s
• Some sales experience required
• Regular access to a vehicle required

Why You’ll Love It Here

• Flexible, hybrid work environment
• Work with top‑tier brands and inspiring teammates
• Space to grow, learn, and lead
• A supportive, creative culture where your ideas matter

About Us

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration
Position Type: Full time
Business Unit: Marketing
Salary Range: $58240.00 - $58240.00
Company: Mosaic Sales Solutions US Operating Co, LLC