Team Lead Inside Sales

Mosaic North America; Novi (MI); Hybrid; USD 52,000 - 64,000; Full time

Job summary

Mosaic Sales Solutions US Operating Co, LLC is seeking a detail-oriented Inside Sales Team Lead to manage the CORE Inside Sales team and ensure customer satisfaction processes are followed weekly. You will act as the primary liaison for the Client team on project-based work and oversee the Satisfaction call process using the CORE CRM system and Excel.

The role emphasizes leadership, travel, and hands-on management of activation campaigns, with responsibilities spanning daily operations, KPI

Qualifications

• Background in roles like Team Lead, Field Manager, or Event Manager in experiential marketing.
• 3–4 years of experience in retail activation or equivalent.
• Ability to mentor teams and communicate with staff and the public.
• Frequent travel within the designated region to support the team.
• Resourceful in handling logistical or staffing challenges quickly.
• Genuine enthusiasm for creating positive brand experiences.
• Experience in reporting and analyzing in-field metrics.
• Some sales experience is required.
• Regular access to a vehicle.

Responsibilities

• Serve as the primary contact for Brand Ambassadors in the region and attend regular team meetings.
• Oversee day-to-day operations to ensure flawless execution and proper setup at activation sites.
• Build team morale and guide professional growth among Brand Ambassadors.
• Lead consumer interactions to deliver educational brand messages and positive experiences.
• Meet with on-site contacts to discuss campaign presence and feedback.
• Transport assets to activation sites and assist with site setup.
• Resolve logistical challenges and manage staffing changes for campaign continuity.
• Perform administrative tasks like reviewing weekly schedules and timesheets.
• Monitor KPIs for consumer engagement and educational reach; report regional performance.
• Collect qualitative feedback and photos from field for senior management.
• Travel regularly to activation sites to lead and support the team.
• Utilize Google Workspace tools to stay organized and communicate effectively.

Skills

Team leadership

Mentoring

Communication

Travel readiness

Operational coordination

Sales experience

Analytics/reporting

Vehicle access

Job description

Description

Manage the CORE Inside Sales team. Manage the team to be accountable to the Customer Satisfaction process each week as well as execution of assigned project work. Be the primary contact for the Client team to collaborate on project-based work. Manage all aspects of the Satisfaction call process through CIRI (CORE CRM system) or through specific tools as identified by project (Excel).

Responsibilities

• Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region. This includes attending regular team meetings and one-on-one check-ins to provide guidance or address concerns
• Oversee all day-to-day operational details to guarantee flawless execution. This involves confirming BAs punctuality, ensuring they are fully equipped with all necessary materials and verifying that activation sites are set up correctly
• Building team morale, celebrating individual and group achievements, and encouraging professional growth among your Brand Ambassadors
• Actively participate in consumer interactions to set the standard for excellence. Demonstrate best practices for initiating educational conversations, conveying brand messages clearly and effectively, and creating a positive, memorable experience for the consumers
• Meeting with on-site contact as needed to discuss campaign presence, adjustments or feedback
• Transportating necessary assets to activation site and support with setup as required
• Swiftly resolving logistical challenges, managing last-minute staffing changes, and handling any unexpected situational problems to ensure the campaign runs smoothly
• Essential administrative functions i.e. review weekly schedules, verifying timesheets
• Monitor and track key performance indicators (KPIs) focused on consumer engagement, quality of interactions, and educational reach while
• Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to the management team
• Gather qualitative feedback, consumer insights and photos from the field to share with the senior management
• Travel regularly and extensively to various activation sites to work alongside your team
• Use Google Workspace tools (Docs, Drive, Slides, Sheets, Meet) to stay organized and communicate clearly

Qualifications

• Background in roles like Team Lead, Field Manager, or Event Manager, especially within experiential marketing.
• 3 to 4 years of experience in retail activation environment with a proven track record for success
• Natural leader who can mentor, build a team, and communicate effectively with both their team and the public.
• Willingness to Travel - this role requires frequent travel within the designated region to support the team on-site.
• Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.
• A genuine enthusiasm for interacting with people and creating positive brand experiences is essential.
• Experience in reporting and analyzing infield metric’s
• Some sales experience required
• Regular access to a vehicle required

WHY YOU’LL LOVE IT HERE

• Flexible, hybrid work environment
• Work with top-tier brands and inspiring teammates
• Space to grow, learn, and lead
• A supportive, creative culture where your ideas matter

About Us

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Marketing

Salary Range: $58240.00 - $58240.00

Company: Mosaic Sales Solutions US Operating Co, LLC