TEAM LEAD - ENTRY-LEVEL MANAGEMENT - WILL TRAIN

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness PF Baseline Fitness in Fargo, ND seeks an Assistant Manager to help oversee gym operations and deliver a exceptional, judgment-free member experience while driving financial success. You will support recruiting, training, and supervising staff, manage front desk activities, and ensure high service standards.

Responsibilities include assisting with scheduling, member tours, issue resolution, and maintaining facility cleanliness.

Qualifications

• Superior customer service skills, preferably in fitness.
• Experience as Member Service Representative at Planet Fitness.
• Strong supervisory, diplomacy and listening abilities.
• Basic computer proficiency with Microsoft Office.
• CPR certification and high school diploma/GED.

Responsibilities

• Recruit, hire, train, and develop a high-performing staff.
• Maintain welcoming atmosphere and exceptional customer service.
• Back up Club Manager and supervise staff.
• Schedule and supervise staff.
• Oversee front desk operations and member check-in.
• Address member questions and resolve issues.
• Ensure facility cleanliness and supplies management.
• Track weekly, monthly, and annual statistics.
• Provide coverage for staff absences.
• Assist with tours for prospective members.

Skills

Customer service

Supervisory skills

Diplomacy

Listening skills

Microsoft Office

Energetic

Problem-solving

CPR Certification

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Job Summary

Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties And Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Benefits

• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources

Qualifications / Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Other

• Employee Recognition Program
• Advancement Opportunities

Check us out on LinkedIn at:

Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.