TEAM LEAD - ENTRY-LEVEL MANAGEMENT - WILL TRAIN

Baseline Fitness; Fargo (ND); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness Fargo is seeking an Assistant Manager to help oversee gym operations and ensure an exceptional “Judgement Free” member experience while supporting the club's financial success.

You will assist in recruiting, training and supervising staff, coordinating front desk duties, tours for prospective members, and maintaining cleanliness and safety across the facility. A friendly, energetic leader with strong customer service is encouraged to apply.

Qualifications

• Experience in customer service in a fitness setting is preferred.
• Experience as a Member Service Representative at Planet Fitness is a plus.
• Strong supervisory and communication skills; ability to resolve issues calmly.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff including Member Service Representatives, Trainers and Custodians.
• Maintain a welcoming atmosphere and ensure superior customer service.
• Support staff management and back up the Club Manager as needed.
• Schedule and supervise staff; oversee front desk activities and member check-ins.
• Facilitate member requests, issues and tours; ensure cleanliness and facility maintenance.
• Assist with supplies and budget tracking; compile weekly/monthly/annual reports.

Skills

Customer service

Staff supervision

Front desk operations

Microsoft Office

CPR Certification

Education

High school diploma/GED

Tools

Planet Fitness systems

Job description

Job Summary

The

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Benefits

• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties And Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Other

• Employee Recognition Program
• Advancement Opportunities

Check us out on LinkedIn at:

Planet Fitness - PF Baseline Fitness

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.