TEAM LEAD ENTRYLEVEL MANAGEMENT WILL TRAIN

Planet Fitness - PF Baseline Fitness; Fargo (ND); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training

Development

Wellness resources

Job summary

Planet Fitness - PF Baseline Fitness in Fargo, ND is seeking an Assistant Manager to help oversee gym operations and ensure an exceptional, Judgement Free member experience while driving financial performance.

You'll recruit, train and supervise a staff of Member Service Representatives, Trainers and Custodians, maintain a welcoming atmosphere, and support the Club Manager with scheduling, frontline service, and operational tasks to keep the club running smoothly.

Qualifications

• Superior customer service skills.
• Experience as a Member Service Representative at Planet Fitness is preferred.
• Strong supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including: Answer phones, Check members into the system, New member sign-up, Take tours, Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Skills

Customer service

Supervisory

Diplomacy

Active listening

Microsoft Office

Education

High school diploma or GED

CPR Certification

Job description

Benefits:

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.

Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.

Assist with Staff Management and provide backup support to Club Manager as needed.

Assist in scheduling and supervising staff.

Member service oversight - Ensuring staff is providing a superior customer experience at all times.

Assist in resolving or escalating employee issues or concerns.

Involved in all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate all member requests, issues and questions.

Assist in overseeing cleanliness and maintenance of facility.

Assist in ordering of supplies using specific budget based on club requirements.

Assist in tracking statistics and reports (weekly, monthly, and annually).

Backup support for any employee who is absent.

Qualifications/Requirements

Superior customer service skills, preferably in the fitness industry.

Experience working as a Member Service Representative at Planet Fitness.

Solid supervisory, diplomacy and listening skills.

Basic computer proficiency (Microsoft Suite).

Hard working, enthusiastic and energetic!

Strong problem resolution skills.

Current CPR Certification required.

High school diploma/GED equivalent required.

Must be 18 year of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occassionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

Other

Employee Recognition Program

Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.