Team Lead – End User Services (EUS) Engineering @ Onsite

Digile; Bridgewater (MA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Digile is seeking a Team Lead for End User Services (EUS) Engineering, joining a dynamic IT department. This role blends Tier-3 technical leadership with project governance, acting as the main interface to executive leadership and overseeing seamless white-glove support, identity management, and boardroom AV orchestration while driving automation and project delivery.

The incumbent will manage Tier-2/3 engineers, establish SLAs/KPIs, and drive EUC roadmaps, including OS refresh cycles,

Qualifications

• 10+ years in End User Computing/Desktop Engineering, with leadership or project management for executives.
• Deep expertise in EUS platforms and endpoint management tools.
• Experience supporting C-Suite, board events, and executive AV/UC environments.

Responsibilities

• Provide white-glove executive support and technical direction for C-suite and board members.
• Lead Tier-2/Tier-3 EUS engineers; manage tickets, SLAs and governance.
• Plan and execute EUC roadmaps: OS refreshes, migrations, software deployment, and AV upgrades.
• Oversee identity lifecycles across Active Directory/Entra ID with MFA and RBAC.
• Drive desktop platform automation using Intune, SCCM, Jamf, Autopilot.
• Manage external vendors and hardware inventory to meet SLAs.

Skills

End User Computing

Desktop Engineering

VIP executive support

Team leadership

PowerShell scripting

Identity management

Tools

Intune

SCCM

Jamf

Entra ID

Active Directory

Job description

Job Title: Team Lead – End User Services (EUS) Engineering

Department: Information Technology / End User Computing

Reports To: IT Director / Head of Enterprise Infrastructure

Location: On-site / Hybrid

Role Overview

The Team Lead – Executive & End User Services Engineering is a high-profile, dual-track role combining Tier-3 technical leadership with project management and team governance. Acting as the primary technical interface for executive leadership, this position oversees the delivery of seamless white-glove support, identity/lifecycle management, and boardroom AV orchestration while driving end-user platform automation and project delivery across the organization.

Key Responsibilities

• Executive Support & Technical Direction: Serve as the primary white-glove technical lead for C-suite executives, board members, and executive administrative teams. Personally oversee high-stakes executive events, hybrid meetings, and integrated boardroom AV/UC platforms to guarantee zero downtime.
• Team Governance & Mentorship: Lead, mentor, and task-manage Tier-2 and Tier-3 EUS engineers. Balance daily ticket escalations, establish operational SLAs/KPIs, and ensure consistent delivery standards across all end-user operations.
• Technical Project Management: Scope, plan, and execute EUC technology roadmaps (e.g., OS refresh cycles, hardware migrations, automated software deployment, identity consolidation, and AV upgrades). Coordinate deliverables, timelines, vendor management, and stakeholder communications.
• Identity & Access Engineering: Oversee secure user identity lifecycles across Hybrid Active Directory and Entra ID (Azure AD), ensuring automated provisioning, robust RBAC, multi-factor authentication (MFA), and zero-trust security controls.
• Desktop Platform Automation: Direct the deployment and optimization of modern endpoint management tools (Intune, SCCM, Jamf, Autopilot). Automate image delivery, software distribution, and patch management across Windows, macOS, and mobile fleets.
• Vendor & Operations Management: Manage external vendors, AV integration partners, and hardware suppliers to enforce SLAs, optimize hardware procurement, and maintain executive AV/IT inventory.

Qualifications & Requirements

• Experience: 10+ years in End User Computing / Desktop Engineering, including at least 2+ years in a lead, supervisory, or technical project manager capacity supporting C-Suite / VIP executives.
• Platform Expertise: Deep expertise in Microsoft Intune, SCCM, Windows 11, macOS, and mobile OS management. Hands-on proficiency with Active Directory, Entra ID (Azure AD), PowerShell scripting, and identity automation.
• AV & Collaboration Systems: Proven track record running complex boardroom AV infrastructure (Teams Rooms, Zoom Rooms, Crestron, Q-SYS, Shure, and live streaming environments).
• Project Governance: Familiarity with ITIL practices (Incident, Problem, and Change Management) and Agile/Waterfall project management methodologies.
• Soft Skills: Outstanding communication, emotional intelligence, discretion under high pressure, and the ability to explain complex technical issues clearly to senior leadership.