Team Lead – Customer Experience & Operations

Meijer; Indianapolis (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in Indianapolis, IN is seeking a dedicated team member to support daily store operations and customer service excellence. You will engage peers to deliver an outstanding shopping experience, supervise daily tasks, and help coach others to surpass service and sales goals.

You’ll contribute to scheduling, training, and ensuring product freshness, safety standards, and proper display. This role may lead other departments and involves cash handling as needed, with a strong focus on

Qualifications

• Passion for customer service and total engagement with customers and peers.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence to create repeat business.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Experience executing plans.
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Communication

Team player

Retail experience

Adaptability

Conflict resolution

Job description

Meijer in Indianapolis, IN is seeking a dedicated team member to support daily store operations and customer service excellence. You will engage peers to deliver an outstanding shopping experience, supervise daily tasks, and help coach others to surpass service and sales goals.

You’ll contribute to scheduling, training, and ensuring product freshness, safety standards, and proper display. This role may lead other departments and involves cash handling as needed, with a strong focus on