Team Lead, Client Relations & Sales Excellence

Richemont; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off

Wellness reimbursement

Job summary

Van Cleef & Arpels seeks a Team Lead for the Client Relations Center to model excellence, achieve sales targets, and deliver exceptional service to internal and external customers. You will act as the first contact for ambassadors and be an expert in systems, processes, and procedures, coaching staff to meet KPIs and SLAs.

You will lead on CRC after sales inquiries, collaborate with the NYC team, and stay ahead of product launches and campaigns to support diverse customer questions while

Qualifications

• Bachelor's degree with 2+ years in contact center/customer service environment.
• Ability to learn and use multiple applications and systems (MS Office; Salesforce, CRM, SAP).
• Strong communication, maturity and sound business judgement.

Responsibilities

• Drive sales through professional client interactions and manage inquiries via phone, email, chat and social media.
• Lead on escalated contacts; monitor performance and motivate the team to meet KPIs and SLAs.
• Coach ambassadors in performance and systems use in collaboration with CRC management.
• Coordinate with NYC After Sales team for exceptional requests and after sales inquiries.
• Stay updated on launches and campaigns to support a wide variety of inquiries.
• Monitor and report KPI attainment with management; request resources when needed.
• Foster a collaborative, professional environment across boutique network and departments.

Skills

Team leadership

Coaching & development

Sales target achievement

Client relationship management

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

CRM systems

SAP

Job description

Van Cleef & Arpels seeks a Team Lead for the Client Relations Center to model excellence, achieve sales targets, and deliver exceptional service to internal and external customers. You will act as the first contact for ambassadors and be an expert in systems, processes, and procedures, coaching staff to meet KPIs and SLAs.

You will lead on CRC after sales inquiries, collaborate with the NYC team, and stay ahead of product launches and campaigns to support diverse customer questions while