Team Lead, Centralized Clinic Support Primary Care (RN)

SouthCoast Health; Fairhaven (MA); Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive pay and comprehensive bene

Generous Earned Time Off Package

403B Retirement Plan with companymatch

Tuition assistance / Federal Loan Forg

Professional growth opportunities

Job summary

Southcoast Health seeks a Team Lead-Centralized Clinic Support to join a remote role serving MA/RI communities. The role guides nursing staff, ensures clinical workflow compliance, and drives care coordination and patient safety across ambulatory services.

You will monitor staffing, provide training, and collaborate with leadership to promote high-quality patient care while meeting performance goals and maintaining efficient operations.

Qualifications

• Minimum of five years nursing or relevant clinical experience.
• Three years of ambulatory care nursing/medical office experience preferred.
• Bachelor's degree in Nursing or related field highly desirable.
• Supervisory experience preferred.
• Current RN licensure in MA and/or RI; dual licensure within 3 months.
• Current BLS certification required.
• Vaccination against influenza and COVID-19 (or valid exemption).

Responsibilities

• Coordinate clinical support, personnel productivity monitoring and other activities as specified by department.
• Provide ongoing training, guidance, and support to nursing staff and other clinical staff to ensure compliance with workflows and standards.
• Monitor daily performance reports to measure staff performance and identify improvement opportunities.
• Collaborate with team manager to build and maintain daily staffing schedules to support operations.
• Engage in ambulatory nursing and central services to improve health outcomes including triage, care coordination and medication refills.

Skills

Nursing experience

Leadership

Interpersonal skills

Communication

EHR proficiency

Microsoft Office

Supervisory experience

Education

Bachelor's degree in Nursing or related field

Tools

EHR systems

Microsoft Office

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeast Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Team Lead-Centralized Clinic Support

Hours: 40hrs

Shift: Day shift with every other weekend, holiday, and on-call rotation; 7:30am - 4:00pm

Location: Remote position - Must live in MA or RI

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Position reports to the Manager or designee. Perform a variety of duties involving the coordination of clinical support, personnel productivity monitoring and other activities as specified by department. Provide ongoing training, guidance, and support to nursing staff and other clinical staff to ensure compliance with clinical workflows, policy, procedure, and best practice standards. Monitor daily performance reports to measure staff performance and identify improvement opportunities. Collaborate with team manager to build and maintain daily staffing schedules to support daily operations. Perform diversified duties related to ambulatory nursing and clinical support programs to drive better health outcomes, including telephone triage, care coordination, medication refills, addressing preventative health care gaps, and other centralized services to support ambulatory patient care and population health management. Implement and monitor clinical workflows, elevate clinical performance concerns, and follow up on quality and patient safety concerns. Collaborate with Professional Development staff to onboard, educate, assess competency of, and monitor clinical staff. In collaboration with practice leadership, ensure clinical practice of care to promote safe and high-quality patient care.

• Minimum of five years nursing or relevant clinical experience required.
• Three years of ambulatory care nursing/medical office experience preferred.
• Bachelors degree in Nursing or related field highly desirable.
• Supervisory experience preferred.
• Must possess and demonstrate excellent, effective interpersonal, communication and leadership skills and be able manage multiple priorities.
• Requires computer skills including but not limited to Microsoft Office and Electronic Health Record (EHR) experience.
• Current RN licensure in the Commonwealth of MA and/or RI is required, based on assigned site.
• Dual licensure is required within 3 months of hire.
• Certification in Ambulatory Nursing, Care Management or Care Coordination and Transitional Care desirable.
• Current BLS certification is required.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.
• Compensation: Pay rate will be determined based on level of experience.