Team Lead-Centralized Clinic Support

SouthCoast Health; Fairhaven (MA); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits

403B with company match

Tuition assistance

Professional growth

Earned Time Off

Job summary

Southcoast Health is seeking a Team Lead-Centralized Clinic Support to coordinate clinical support and lead nursing staff across ambulatory services. The role emphasizes care coordination, staffing optimization, and adherence to workflows to drive quality patient care.

The ideal candidate has strong leadership, superb communication, and solid EHR skills, with MA/RI licensure or eligibility. Remote work is available for residents in MA or RI with a comprehensive benefits package.

Qualifications

• Minimum of five years nursing or relevant clinical experience.
• Three years of ambulatory care nursing/medical office experience preferred.
• Bachelor's degree in Nursing or related field highly desirable.
• Supervisory experience preferred.
• Excellent interpersonal, communication and leadership skills required.
• Requires computer skills including Microsoft Office and EHR.

Responsibilities

• Coordinate daily clinical support staffing and monitor productivity.
• Provide ongoing training, guidance, and support to nursing staff to ensure policy and workflow compliance.
• Monitor quality and patient safety concerns and identify improvement opportunities.
• Collaborate with practice leadership to build and maintain daily staffing schedules.
• Support ambulatory patient care and population health management through care coordination and teletriage.

Skills

Nursing leadership

Staff supervision

Care coordination

Communication

EHR proficiency

Education

Bachelor's degree in Nursing

Tools

Electronic Health Record (EHR)

Microsoft Office

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeast Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Team Lead-Centralized Clinic Support

Hours: 40hrs

Shift: Day shift with every other weekend, holiday, and on-call rotation; 7:30am - 4:00pm

Location: Remote position - Must live in MA or RI

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Position reports to the Manager or designee. Perform a variety of duties involving the coordination of clinical support, personnel productivity monitoring and other activities as specified by department. Provide ongoing training, guidance, and support to nursing staff and other clinical staff to ensure compliance with clinical workflows, policy, procedure, and best practice standards. Monitor daily performance reports to measure staff performance and identify improvement opportunities. Collaborate with team manager to build and maintain daily staffing schedules to support daily operations. Perform diversified duties related to ambulatory nursing and clinical support programs to drive better health outcomes, including telephone triage, care coordination, medication refills, addressing preventative health care gaps, and other centralized services to support ambulatory patient care and population health management. Implement and monitor clinical workflows, elevate clinical performance concerns, and follow up on quality and patient safety concerns. Collaborate with Professional Development staff to onboard, educate, assess competency of, and monitor clinical staff. In collaboration with practice leadership, ensure clinical practice of care to promote safe and high-quality patient care.

• Minimum of five years nursing or relevant clinical experience required.
• Three years of ambulatory care nursing/medical office experience preferred.
• Bachelors degree in Nursing or related field highly desirable.
• Supervisory experience preferred.
• Must possess and demonstrate excellent, effective interpersonal, communication and leadership skills and be able manage multiple priorities.
• Requires computer skills including but not limited to Microsoft Office and Electronic Health Record (EHR) experience.
• Current RN licensure in the Commonwealth of MA and/or RI is required, based on assigned site.
• Dual licensure is required within 3 months of hire.
• Certification in Ambulatory Nursing, Care Management or Care Coordination and Transitional Care desirable.
• Current BLS certification is required.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.
• Compensation: Pay rate will be determined based on level of experience.