LPN-Personal Health Management

SouthCoast Health; Fairhaven (MA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Generous Earned Time Off

Employee Wellbeing Program

403B retirement with company match

Tuition assistance

Professional growth opportunities

Job summary

Southcoast Health is seeking an LPN focused on Personal Health Management to coordinate and manage care for Employee Health Plan members primarily by phone. You will develop patient-centered care plans, set measurable goals, and monitor outcomes to support optimal health.

The role offers a hybrid schedule at the Southcoast Business Center in Fairhaven, MA, with competitive pay and comprehensive benefits. MA or RI LPN licensure is required.

Qualifications

• Current Massachusetts or Rhode Island LPN licensure is required.
• Minimum of three years of relevant experience recommended; care management or coordinator experience preferred.
• Experience using Electronic Health Records (EHRs) is required.
• Proficiency with computer applications and typing skills essential.

Responsibilities

• Coordinate and manage care for Southcoast Employee Health Plan members across the continuum of care, primarily via telephonic engagement.
• Develop and implement individualized, patient-centered care plans, establish measurable goals, and monitor outcomes.
• Drive member participation in care management programs for individuals with complex medical needs and chronic conditions.
• Collaborate with the Employee Health Plan, third‑party vendors, providers, and interdisciplinary care teams to improve outcomes and continuity of care.
• Conduct utilization management and monitor healthcare services to support quality and cost‑effective care.
• Maintain timely communication with the Benefits team regarding program participation and escalation needs.

Skills

Communication

Interpersonal skills

Critical thinking

Problem solving

Education

LPN license (MA)

LPN license (RI)

Tools

EHR systems

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented LPN-Personal Health Management

Hours: 40hrs

Shift: Day shift; 8:00am - 4:30pm

Location: Southcoast Business Center - Fairhaven, MA; position will follow a hybrid schedule

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Coordinate and manage care for Southcoast Employee Health Plan members across the continuum of care, primarily through telephonic engagement. Develop and implement individualized, patient-centered care plans, establish measurable goals, and monitor outcomes to support optimal health and well-being. Drive member participation in care management programs for individuals with complex medical needs and chronic conditions. Collaborate with the Southcoast Employee Health Plan, third party vendors, providers, and interdisciplinary care teams to improve health outcomes, enhance the member experience, and ensure continuity of care. Conduct utilization management and monitor healthcare services to support quality, cost-effective care and achievement of clinical and operational outcomes. Maintain timely communication with the Benefits team regarding program participation, engagement trends, care management activities, and issues requiring escalation, while ensuring strict protection of confidential health information and compliance with HIPAA and privacy standards. Support other clinical programs within the Population Health division portfolio.

• Current Massachusetts or Rhode Island LPN licensure is required.
• Candidates must have a minimum of three years of relevant experience. Prior experience as a Care Manager, Case Manager, or Care Coordinator in home care, inpatient, physician practice, or case management settings is strongly preferred.
• Experience using Electronic Health Records (EHRs) is required. Demonstrated ability to manage sensitive and confidential employee health information with a high degree of professionalism, discretion, and integrity.
• Experience working in a healthcare benefits, employee health, care management, or health plan environment is preferred.
• Proficiency in computer applications, including accurate typing skills and the effective use of technology, is essential.
• Strong customer service, communication, interpersonal, critical thinking, and problem-solving skills are required.
• Current license in Massachusetts and Rhode Island as an LPN is required.

• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

• Compensation: Pay rate will be determined based on level of experience.