Team Lead (Cardiac & Thoracic Surgery, FT, Days)

BMC Software; Boston (MA); On-site; USD 48,000 - 67,000; Full time

Job summary

Boston Medical Center (BMC) seeks a Team Lead to supervise scheduling staff in the Department of Surgery, ensure smooth front desk, registration, and clinic activities, and support providers and patients during visits.

The role emphasizes ambulatory operations, patient experience rounds, and leadership to improve efficiency. Full-time, 40-hour days, in Boston, MA.

Qualifications

• Associates degree or equivalent (education and experience) required.
• Requires at least three years of relevant work experience with healthcare, customer service, managed care or medical insurance.
• Previous experience in Cardiac Surgery/Thoracic Surgery and supervising others strongly preferred.

Responsibilities

• Lead scheduling staff during daily operations and front desk activities.
• Support providers and patients throughout visits and improve clinic efficiency.
• Conduct Patient Experience rounds and maintain confidentiality.

Skills

Mentor staff

Organizational skills

Communication skills

Customer service

Decision making

Technical proficiency

English proficiency

Team leadership

Education

Associates degree or equivalent

Tools

Microsoft Office

Hospital registration systems

Outlook

Job description

POSITION SUMMARY

Under the leadership of the Operations Manager, assumes a leadership role among scheduling staff in the Department of Surgery. Directly supervises scheduling staff during daily operations in processes including front desk patient reception and registration and clinic activities to support providers and patients during patient visits. Supports clinic staff to deliver excellent patient care and strengthens the patient/clinical specialty group relationship. Demonstrates a high level of ambulatory operations competence, interpersonal and organizational skills. Works to improve clinic and operational efficiencies. Provides daily clinical support for surgery clinics and conducts Patient Experience rounds with patients.

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Team Lead

Department: Cardiac & Thoracic Surgery

Schedule: Full Time (40 Hour Days)

ESSENTIAL RESPONSIBILITIES / DUTIES

JOB REQUIREMENTS

EDUCATION

• Associates degree or equivalent (combination of education and experience)

EXPERIENCE

• Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.
• Previous experience in Cardiac Surgery, Thoracic Surgery, and in providing work direction/supervision to others strongly preferred.

KNOWLEDGE AND SKILLS

• Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
• Excellent organizational skills to set priorities and efficiently complete assigned work.
• Ability to effectively speak, read, and write English.
• Requires excellent communication, interpersonal and problem solving skills.
• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
• Ability to work independently and to make decisions based on department polices and established procedures..
• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.
• Must be able to maintain strict protocols of all confidential or sensitive information

Compensation Range

$47,500.00- $66,500.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE

This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans