Scheduling Team Lead, Cardiac & Thoracic

Boston Medical Center (BMC); Boston (MA); On-site; USD 48,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Discretionary bonuses & merit raises

Flexible Spending Accounts

403(b) retirement match

Paid time off

Career advancement opportunities

Well-being resources

Job summary

Boston Medical Center (BMC) seeks a Team Lead in Cardiac & Thoracic Surgery to supervise scheduling staff, streamline front desk reception, and support clinic operations for patient visits. The role supports providers and enhances patient experience within a high-volume urban hospital setting.

Under Operations Manager, the Team Lead drives efficiency, mentors staff, and participates in Patient Experience rounds, contributing to Vision 2030 goals.

Qualifications

• Associates degree or equivalent education/experience.
• At least 3 years healthcare or patient service experience.
• Experience directing others in a clinical setting preferred.

Skills

Mentor staff

Staff supervision

Interpersonal skills

English communication

Ambulatory ops

MS Office

Education

Associates degree or equivalent

Job description

Boston Medical Center (BMC) seeks a Team Lead in Cardiac & Thoracic Surgery to supervise scheduling staff, streamline front desk reception, and support clinic operations for patient visits. The role supports providers and enhances patient experience within a high-volume urban hospital setting.

Under Operations Manager, the Team Lead drives efficiency, mentors staff, and participates in Patient Experience rounds, contributing to Vision 2030 goals.