Team Lead (Cardiac & Thoracic Surgery, FT, Days)

Boston Medical Center; Boston (MA); On-site; USD 48,000 - 67,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Discretionary bonuses

403(b) matching

Paid time off

Career advancement

Well-being resources

Job summary

Boston Medical Center in Boston, MA, is seeking a Team Lead for the Cardiac & Thoracic Surgery scheduling group. You will supervise scheduling staff, manage front desk reception and patient registration, and coordinate clinic activities to support providers and patients during visits.

You will mentor staff, improve clinic operations, and participate in daily clinical support for surgery clinics, including Patient Experience rounds, while upholding confidentiality and delivering excellent patient

Qualifications

• Associates degree or equivalent (education vs experience).
• Three years of relevant work experience, at least one in healthcare.
• Experience in Cardiac or Thoracic Surgery preferred and leadership experience.
• Must be able to mentor and lead others.

Responsibilities

• Lead scheduling staff during daily operations.
• Oversee front desk reception and patient registration.
• Support clinic activities for providers and patients.
• Improve clinic and operational efficiencies.
• Conduct Patient Experience rounds with patients.

Skills

Mentor team

Organizational skills

English proficiency

Interpersonal skills

Customer service

MS Office

Education

Associates degree or equivalent

Tools

Hospital registration systems

MS Office

Job description

Position Summary

Under the leadership of the Operations Manager, assumes a leadership role among scheduling staff in the Department of Surgery. Directly supervises scheduling staff during daily operations in processes including front desk patient reception and registration and clinic activities to support providers and patients during patient visits. Supports clinic staff to deliver excellent patient care and strengthens the patient/clinical specialty group relationship. Demonstrates a high level of ambulatory operations competence, interpersonal and organizational skills. Works to improve clinic and operational efficiencies. Provides daily clinical support for surgery clinics and conducts Patient Experience rounds with patients. Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Team Lead Department: Cardiac & Thoracic Surgery Schedule: Full Time (40 Hour Days)

Job Requirements

Education

• Associates degree or equivalent (combination of education and experience)

Experience

• Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance. Previous experience in Cardiac Surgery, Thoracic Surgery, and in providing work direction/supervision to others strongly preferred.

Knowledge and Skills

• Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.


• Excellent organizational skills to set priorities and efficiently complete assigned work.


• Ability to effectively speak, read, and write English.


• Requires excellent communication, interpersonal and problem solving skills.


• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.


• Ability to work independently and to make decisions based on department polices and established procedures.


• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.


• Must be able to maintain strict protocols of all confidential or sensitive information.

Compensation Range: $47,500.00- $66,500.00

• medical


• dental


• vision


• pharmacy


• discretionary annual bonuses and merit increases


• Flexible Spending Accounts


• 403(b) savings matches


• paid time off


• career advancement opportunities


• resources to support employee and family well-being

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.