Team Lead

Tecovas; Scottsdale (AZ); On-site; USD 28,929 - 31,684; Part time

Benefits offered by this job

Free boots

Generous employee discount

Job summary

Tecovas in Scottsdale, Arizona is seeking a Part-Time Team Lead to manage store operations and enhance customer experience. The ideal candidate will have a focus on developing team talent, fostering communication, and upholding store standards.

This role requires strong leadership skills, a customer-oriented approach, and the ability to work 15-20 hours per week, including weekends. Compensation ranges from $21 to $23 per hour, adjusted based on experience and qualifications.

Qualifications

• 2+ years of retail management experience.
• Must be available to work 15-20 hours per week.
• Proven record of hiring and developing talent.

Responsibilities

• Support the Store Manager in recruiting and retaining talent.
• Cultivate an environment of genuine customer connection.
• Maintain effective store structure and compliance.

Skills

Leadership

Customer service

Retail management

Sales skills

Education

High School Diploma

College Degree (preferred)

Job description

Tecovas is passionate about offering an incredible customer experience for first‑time boot buyers and western enthusiasts alike! We’re looking for a talented Part‑Time Team Lead who will contribute to a profitable and customer‑centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in‑store experience.

Responsibilities

LEADERSHIP & TEAM MANAGEMENT

• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
• Administers performance appraisals, sets goals and conducts consistent touch‑bases with direct reports.

CUSTOMER EXPERIENCE

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Delivers high‑quality product services with attention to detail—such as branding, debossing, boot stretching, brim shaping, and boot shines—to ensure a premium customer experience
• Understands an OMNI Channel business—implements processes and utilizes tools to better service the customer

VISUAL AND BUSINESS OPERATIONS

• Facilitates the sharing of product knowledge
• Upholds stock‑to‑sales processes, presentation standards, and manages product placement
• Maintains an effective store structure, floor plan, and appropriate fixture usage
• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures

COMMUNICATION AND RELATIONSHIPS

• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications

• 2+ years Retail Management experience
• Must be available to work 15‑20 hours per week
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Utmost character, honesty, and transparency

Requirements

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.
• Ability to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must have reliable transportation
• Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Compensation & Benefits

• Hourly rate for this position: $21 – $23, based on candidate’s skills, qualifications, and experience.
• Competitive hourly compensation + incentives
• Free boots and generous employee discount

EEO Statement

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy.