Team Lead

Tecovas; Sevierville (TN); On-site; USD 26,174 - 30,307; Part time

Benefits offered by this job

Free boots

Employee discount

Incentives

Job summary

Tecovas is seeking a Part-Time Team Lead to enhance the in-store experience by developing a strong team and managing total store operations. You’ll support product flow, apply merchant and customer service skills, and uphold brand standards across leadership, customer experience and operations.

The role emphasizes leadership, coaching, and reliable weekend/evening availability to deliver exceptional service and drive sales. Competitive hourly pay and boots are included.

Qualifications

• 2+ years Retail Management experience.
• Must be available to work 15‑20 hours per week.
• Exceptional leadership, selling, and customer service skills.
• Strong merchant skills and a history of delivering financial results.
• Proven record of hiring and developing great talent.
• Experienced in coaching, counseling & conflict resolution.
• Utmost character, honesty, and transparency.

Responsibilities

• Lead and support Store Manager in recruiting, hiring and retaining top talent.
• Maintain succession planning and team development.
• Foster communication and teamwork to balance operations, visuals and customer priorities.
• Administer performance appraisals and set goals with direct reports.
• Deliver premium customer experiences aligned with brand values.

Skills

Leadership

Customer service

Selling skills

Communication

Talent development

Conflict resolution

Honesty and transparency

Education

High School Diploma

College Degree preferred

Job description

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Part-Time Team Lead that will contribute to a profitable and customer‑centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in‑store experience.

Responsibilities will include:

LEADERSHIP & TEAM MANAGEMENT

• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
• Administers performance appraisals, sets goals and conducts consistent touch‑bases with direct reports.

CUSTOMER EXPERIENCE

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Delivers high‑quality product services with attention to detail – such as branding, debossing, boot stretching, brim shaping, and boot shines – to ensure a premium customer experience
• Understands an OMNI Channel business – implements processes and utilizes tools to better service the customer

VISUAL AND BUSINESS OPERATIONS

• Facilitates the sharing of product knowledge
• Upholds stock‑to‑sales processes, presentation standards, and manages product placement
• Maintains an effective store structure, floor plan, and appropriate fixture usage
• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures

COMMUNICATION AND RELATIONSHIPS

• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications:

• 2+ years Retail Management experience
• Must be available to work 15‑20 hours per week
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Utmost character, honesty, and transparency

Requirements:

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.
• Ability to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must have reliable transportation
• Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed
• Competitive hourly compensation + incentives
• Free boots and generous employee discount

The hourly rate for this position is $19‑$22. The actual compensation will be based on factors such as the candidate’s skills, qualifications, and experience.

About Us: Tecovas was born out of a love for cowboy boots, their time‑honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It’s not the easiest or cheapest method, but we’re committed to classic construction techniques that stand the test of time. With 42 retail stores (and counting) across the country, we’re bringing western goods into new frontiers and aim to be the most welcoming brand in western.

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.

As set forth in Tecovas’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.