Team Lead New Orleans

Tecovas; New Orleans (LA); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Competitive hourly compensation + incentives

Free boots

Generous employee discount

Job summary

Tecovas in New Orleans is seeking a Part-Time Team Lead to enhance customer experience for boot buyers. This role involves supporting the Store Manager in operations, recruitment, and fostering a positive workplace culture.

The ideal candidate will have a retail management background and will focus on exceptional customer service, product flow, and team development. The position offers a competitive hourly compensation package and employee benefits, including free boots.

Qualifications

• 2+ years Retail Management experience.
• Must be available to work 15–20 hours per week.
• Exceptional leadership, selling, and customer service skills.
• Proven record of hiring and developing great talent.

Responsibilities

• Supports the Store Manager in recruiting and hiring.
• Fosters a culture of strong communication and teamwork.
• Cultivates an environment of genuine customer connection.
• Delivers high-quality product services with attention to detail.

Skills

Retail Management experience

Leadership

Customer service skills

Merchant skills

Conflict resolution

Education

High School Diploma

College Degree (preferred)

Job description

Tecovas is passionate about offering an incredible customer experience for first‑time boot buyers and western enthusiasts alike! We’re looking for a talented Part‑Time Team Lead that will contribute to a profitable and customer‑centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in‑store experience.

Responsibilities

Leadership & Team Management

• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Fosters a culture of strong communication and teamwork to ensure a seamless balance between operational, visual, and customer priorities
• Administers performance appraisals, sets goals, and conducts consistent touch‑bases with direct reports

Customer Experience

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment, and team development
• Delivers high‑quality product services with attention to detail – such as branding, debossing, boot stretching, brim shaping, and boot shines – to ensure a premium customer experience
• Understands an OMNI Channel business – implements processes and utilizes tools to better service the customer

Visual and Business Operations

• Facilitates the sharing of product knowledge
• Upholds stock‑to‑sales processes, presentation standards, and manages product placement
• Maintains an effective store structure, floor plan, and appropriate fixture usage
• Upholds and ensures compliance with shipments, transfers, and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures

Communication and Relationships

• Sets clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourages and demonstrates adaptability; positively effects change and enables the team to successfully execute a shared vision

Qualifications

• 2+ years Retail Management experience
• Must be available to work 15–20 hours per week
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Independent, proactive, results‑driven work ethic
• Utmost character, honesty, and transparency

Requirements

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory
• Ability to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must have reliable transportation
• Must be available to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed

Part‑Time Benefits

• Competitive hourly compensation + incentives
• Free boots and generous employee discount

About Us

Tecovas was born out of a love for cowboy boots, their time‑honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It’s not the easiest or cheapest method, but we’re committed to classic construction techniques that stand the test of time. With 42 retail stores (and counting) across the country, we’re bringing western goods into new frontiers and aim to be the most welcoming brand in western. We’re certainly growing and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important Note

We strive to hire values‑aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual "on‑site" interviews, and on‑the‑job mock cases. We are committed to running a thorough process for candidates with whom we identify a potential match, and we will do our best to follow‑up with each and every applicant!

Paid Compensation

The hourly rate for this position is $20/hr. The actual compensation will be based on factors such as the candidate's skills, qualifications, and experience.

Equal Opportunity Employer

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Offers of employment may be conditional pending the completion of standard onboarding procedures.