Team Lead

Insight Global; Cincinnati (OH); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A leading company is seeking a Shift Supervisor for its Power Restoration Team. This role involves coordinating resources during unplanned outages and managing a team to ensure efficient recovery efforts. Applicants should possess strong leadership, problem-solving skills, and a customer service orientation. The position offers competitive hourly pay and an opportunity to work collaboratively within a dynamic environment.

Qualifications

• Ability to relate and communicate with various stakeholders in crisis.
• Proficient in Microsoft Office, willing to learn additional programs.

Responsibilities

• Manage team flow during power outages, including schedule and vendor management.
• Provide daily technical training and support to agents.
• Coordinate resource mobilization and communicate priorities effectively.

Skills

Interpersonal Skills

Customer Service

Problem Solver

Leadership

Communication

Positive Outlook

Time Management

Tools

Microsoft Office Suite

Job description

19 hours ago Be among the first 25 applicants

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $30.00/hr

Job Summary:

As part of the Power Restoration Team, the Shift Supervisor is responsible for providing support and guidance to Agents and Team Lead, ensuring resources for planned and unplanned power disruptions are delivered to stores nationwide through a white glove service.

This position reports to the Operations Manager and will work collaboratively with the Training & Development Supervisor and PPO Supervisor - including project supervisor(s), Walmart- Power Restoration Managers.

Supervisory Responsibilities:

• Power Restoration Agents

Duties/Responsibilities:

Day to Day Management

• Manage team flow during unplanned power outage events, including outage schedule development/coordination, vendor management and communication, store/club/stakeholder management of notification-pre/post outage, resource mobilization planning, and event close out.
• Support PPO Supervisor, in completing any tasks requested, such as rescheduling or analyzing data.
• Lead the team in efficiently communicating and coordinating resources, changes, vendor communication, and correction of errors to PRM(s).
• Provide daily technical and disaster specific training to agents.
• Identify and collaborate with Team Lead on improvements to training and existing processes for Agents within the ERT program.
• Support the Team Lead in the execution of Quality Audits per Shift.
• Highlight and communicate priorities, tasks, and roadblocks/dependencies to the team daily.
• Work with PRMs, Utility companies, and key stakeholders to drive improvement of our support.
• Monitor and update Shifts for schedule changes, requested PTO, and accuracy.

Team Interaction

• Explain and clarify policies and procedures within SOP(s), ensuring familiarity and compliance.
• Demonstrate empathy and an ability to find the right solution on a case-by-case basis.
• Ensure adherence to the policies and rules outlined in the IG/Walmart Program Handbook. Request Intervention appropriately when rules are violated.
• Maintain flexibility, acknowledging the nature of Power Restoration and the need for frequent change and improvement.

Training and Development

• Identify areas of improvement needed for overall team success. Communicate the identified needs to the Training and Development Supervisor and Operations Manager.
• Foster a positive learning environment for agents and show appropriate appreciation for their contributions.
• Support new hire training, ensuring their needs are met and that they have a positive on-boarding experience in collaboration with Operations Manager.
• Support Team Lead in ensuring proper coverage for the facilitation of weekly team trainings during shift, handoff, and scheduled training sessions.

Required Skills/Abilities:

• Interpersonal Skills: Ability to relate to and effectively communicate with a variety of constituents, including stakeholders in crisis.
• Customer Service Oriented: Exhibits an attitude of service, making every effort to build positive relationships and experiences for agents, stakeholders, and vendors. Always demonstrates a welcoming attitude and sensitivity to the needs of others.
• Problem Solver: Takes initiative, able to multi-task, make decisions and come up with solutions to ensure operations run smoothly, even when dealing with emotional topics. Comfortable in a flexible and virtual, team-oriented environment.
• Leadership: Possesses strong organizational and communication skills; Able to train and mentor agents.
• Communication: Exceptional communication skills including verbal, written and presentation formats. Interacts with diverse groups of people with clear and concise presentation.
• Positive Outlook: Projects a positive demeanor, regardless of changes in working conditions. Is dependable and trustworthy and displays a high level of integrity.
• Proficient in Microsoft Office Suite software applications, including Word, Excel, and PowerPoint and a willingness to learn additional programs.

Additional Experience:

• Excellent prioritizing and time management skills
• Ability to manage multiple and often competing priorities and deadlines
• Experience training and mentoring peers
• Strong understanding of the program’s cultural and operational priorities.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Distribution

• Industries

  Food and Beverage Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

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