Day Shift Customer Experience Crew Member

Firehouse Subs; Wake Forest (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Firehouse Subs in Wake Forest, NC is seeking full-time Crew Members who know that the customer experience is at the heart of our brand.

You will greet customers, take orders, operate the cash register, and help maintain a clean, safe, and inviting dining area while delivering friendly, efficient service during busy shifts.

As the face of Firehouse Subs, you will participate in teamwork, follow safety guidelines, and support store operations to ensure memorable meals for guests.

Qualifications

• Excellent people skills and a friendly demeanor.
• Ability to stand, bend, reach and scoop during shifts.
• Must be able to operate cash register and handle cash transactions.

Responsibilities

• Deliver an exceptional customer and store experience.
• Greet and thank every customer with a smile and eye contact.
• Execute quality store operations.
• Clean store, small wares, merchandise and physical plant as necessary.
• Must be able to operate food preparation machinery.
• Adhere to all food, safety and security guidelines.

Skills

People skills

Customer service

Job description

We are looking for crew members to join our amazing crew! Full-time positions are available. A Crew Member must understand the importance of the customer experience and understand that they are the “Face” of Firehouse Subs. Real people serving awesome sandwiches to real people.

Additional Requirements:

• People skills-we are looking for employees who want to represent us well and interact with our customer base in a friendly manner

• Ability to stand, bend, reach and scoop through-out assigned shift

• Ability to be mobile and quickly provide orders for customers

Essential Functions include:

• Responsible for customer product and service standards

• Foster an environment of team work

• Responsible for delivering an exceptional customer and store experience

• Greet and thank every customer with a smile and eye contact

• Execute quality store operations

• Clean store, small wares, merchandise and physical plant as necessary

• Must be able to operate food preparation machinery

• Adhere to all food, safety and security guidelines

• Must be able to operate cash register and handle cash transactions while adhering to all cash handling policies

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.