Shift Lead

Firehouse Subs; Frederick (MD); On-site; USD 17,000 - 21,000; Full time

Job summary

Firehouse Subs is seeking a team member to support store operations and deliver an exceptional customer experience. The role emphasizes customer service, teamwork, and adherence to food safety guidelines.

As a frontline associate, you will greet customers, operate the register, and help maintain a clean, safe, and welcoming environment during assigned shifts.

Qualifications

• Responsible for customer product and service standards.
• Foster an environment of team work.
• Deliver an exceptional customer and store experience.
• Operate cash register and handle cash transactions per policies.
• Adhere to all food safety and security guidelines.

Responsibilities

• Greet and thank every customer with a smile and eye contact.
• Execute quality store operations.
• Clean store, small wares, merchandise and physical plant as necessary.
• Must be able to operate food preparation machinery.
• Must be able to stand, bend, reach and scoop through-out assigned shift.

Skills

Customer service

Teamwork

Cash handling

Food service

Tools

Microsoft Office

Job description

We are looking for the next enthusiastic member to join our family at Firehouse Subs® Restaurant! Team member leaders must understand the importance of the customer experience and understand that they are the “Face” of Firehouse Sub’s.

This job contributes to Firehouse Sub's success by assisting the General Manager in executing store operations during scheduled shifts. This job requires the ability to deploy team members and delegate tasks to complete daily systems and procedures with 100% integrity.

Essential Functions include:

• Responsible for customer product and service standards
• Foster an environment of team work
• Responsible for delivering an exceptional customer and store experience
• Greet and thank every customer with a smile and eye contact
• Execute quality store operations
• Clean store, small wares, merchandise and physical plant as necessary
• Must be able to operate food preparation machinery
• Adhere to all food, safety and security guidelines
• Must be able to operate cash register and handle cash transactions while adhering to all cash handling policies

Additional Requirements:

• Computer skills including some Microsoft software and register skills
• Ability to stand, bend, reach and scoop through-out assigned shift

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.