Team/Crew Leader

soar-restaurants-sonic; Massillon (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

soar-restaurants-sonic in Massillon, Ohio is hiring a Team/Crew Leader to supervise operational duties and ensure quality service. The role involves training new employees, leading shift meetings, and adhering to company policies.

The ideal candidate should have restaurant knowledge, effective communication skills, and strong leadership capabilities. Candidates must be prepared to work a minimum of 30 hours weekly, including nights and weekends.

Qualifications

• Basic math and reading skills.
• Ability to follow directions.

Responsibilities

• Lead and supervise basic operational duties.
• Assist with new employee orientation and training.
• Comply with all company policies and operational standards.
• Lead shift meetings and handle complaints.

Skills

General restaurant or retail knowledge

Effective verbal and written communication skills

Multi-tasking

Decision-making

Leadership

Time-management

Conflict-resolution skills

Job description

Position: Team/Crew Leader

Immediate Supervisor: Manager on Duty (MOD)

Status: Nonexempt

Position Summary: This position performs, leads, and supervises basic operational duties to provide quality products and service to guests.

Essential Job Duties:

• Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet operational standards
• Assist with new employee orientation and training
• Comply with all company policies, procedures, and operational standards
• Perform, lead, and supervise regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

Additional Duties:

• Lead shift meetings
• Report customer or employee complaints/issues to MOD
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations: Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

• Knowledge/Skills
• General restaurant or retail knowledge
• Basic math and reading skills
• Effective verbal and written communication skills
• Ability to follow directions
• Multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions