Team/Crew Leader

soar-restaurants-sonic; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Job summary

soar-restaurants-sonic, located in Lancaster County, is seeking a Team/Crew Leader to supervise basic operational duties, ensuring quality products and service to guests. The ideal candidate will lead staff, comply with company policies, and manage cleanliness standards. You will oversee training for new employees and ensure operational efficiency during shifts.

This position requires at least 30 hours per week, including nights and weekends. Strong communication and leadership skills are essential for success in this role.

Qualifications

• Knowledge of general restaurant operations.
• Ability to communicate effectively with team members.
• Skills in leadership and managing team dynamics.

Responsibilities

• Perform, lead, and supervise operational duties in a restaurant.
• Assist with employee training and orientation.
• Comply with company policies and operational standards.
• Oversee cleanliness and sanitation in the workplace.
• Manage food stocking and inventory.

Skills

General restaurant or retail knowledge

Basic math and reading skills

Effective verbal and written communication skills

Multi-tasking

Decision-making

Leadership

Time-management

Conflict-resolution skills

Job description

Position: Team/Crew Leader

Immediate Supervisor: Manager on Duty (MOD)

Status: Nonexempt

Position Summary: This position performs, leads, and supervises basic operational duties to provide quality products and service to guests.

Essential Job Duties:

• Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet operational standards
• Assist with new employee orientation and training
• Comply with all company policies, procedures, and operational standards
• Perform, lead, and supervise regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

Additional Duties:

• Lead shift meetings
• Report customer or employee complaints/issues to MOD
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations: Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

• Knowledge/Skills
• General restaurant or retail knowledge
• Basic math and reading skills
• Effective verbal and written communication skills
• Ability to follow directions
• Multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions