Team/Crew Leader

soar-restaurants-sonic; Independence (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

soar-restaurants-sonic in Independence, Missouri, is seeking a Team/Crew Leader who will supervise basic operations and ensure quality service delivery to guests. Responsibilities range from supervising station duties to leading shift meetings and addressing customer concerns.

The ideal candidate will have knowledge of restaurant operations, effective communication skills, and the ability to manage a variety of tasks. This position requires consistent engagement in a dynamic restaurant environment with a clear focus on service quality.

Qualifications

• Knowledge of basic operational duties in a restaurant
• Ability to train new employees
• Strong communication and multi-tasking skills

Responsibilities

• Supervise and lead operational station duties as assigned
• Assist new employee training and orientation
• Comply with operational standards and cleanliness

Skills

General restaurant or retail knowledge

Basic math and reading skills

Effective verbal communication skills

Ability to follow directions

Multi-tasking

Decision-making

Leadership

Time-management

Conflict-resolution

Job description

Position: Team/Crew Leader

Immediate Supervisor: Manager on Duty (MOD)

Status: Nonexempt

Position Summary: This position performs, leads, and supervises basic operational duties to provide quality products and service to guests.

Essential Job Duties:

• Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet operational standards
• Assist with new employee orientation and training
• Comply with all company policies, procedures, and operational standards
• Perform, lead, and supervise regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

Additional Duties:

• Lead shift meetings
• Report customer or employee complaints/issues to MOD
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations: Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

• Knowledge/Skills
• General restaurant or retail knowledge
• Basic math and reading skills
• Effective verbal and written communication skills
• Ability to follow directions
• Multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions