Team Coach & Assistant Store Manager

Rally House; Ann Arbor (MI); On-site; USD 36,000 - 53,000; Full time

Job summary

Rally House is seeking an Assistant Coach to support the Store Manager in daily operations and team development. You will drive guest experiences, uphold store standards, and lead training efforts while adapting to changing priorities.

The role emphasizes coaching, onboarding, and performance management to ensure strong store results and customer satisfaction. This is a full-time, on-site position at Rally House locations in Michigan.

Qualifications

• 3+ years of retail experience.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor's degree preferred.
• Availability to work 40 hours per week including weekends and holidays.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Drive daily, weekly, and monthly performance goals.

Skills

Retail leadership

Coaching

Cash handling

Customer service

Communication

Education

Associate degree

Bachelor's degree

Job description

Rally House is seeking an Assistant Coach to support the Store Manager in daily operations and team development. You will drive guest experiences, uphold store standards, and lead training efforts while adapting to changing priorities.

The role emphasizes coaching, onboarding, and performance management to ensure strong store results and customer satisfaction. This is a full-time, on-site position at Rally House locations in Michigan.