Team Center Coordinator - MICU

Cleveland Clinic; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

Cleveland Clinic Martin North Hospital in Stuart, FL is seeking a Team Center Coordinator for the MICU. You will deliver top‑quality customer service to patients and families, perform administrative duties, and assist with unit operations under RN supervision.

The role offers Day shift (7:00 AM–7:30 PM), with potential to float to other units, providing exposure to multidisciplinary teams and opportunities to grow in management and nursing skills within a supportive environment.

Qualifications

• Minimum: High School Diploma or GED, BLS certification, 1 year of patient care or customer service experience, typing/data entry.
• Experience with Microsoft Office is preferred.
• Current nursing student with at least one clinical rotation or military healthcare experience (HM/4N0X1) is an advantage.
• Experience with basic computer skills and software is beneficial.

Responsibilities

• Greet and orient newly admitted or transferred patients.
• Respond to patient call lights and perform rounds.
• Assist with admissions, transfers and discharges.
• Assist patients and families with wayfinding and resources.
• Maintain patient medical records and related documents.
• Support unit clerical functions and troubleshoot equipment issues.
• Provide basic patient care activities as directed (vital signs, transfers, daily living tasks).
• Report changes to RN and assist with maintaining clean, safe rooms.

Skills

Customer service experience

Typing / data entry

Communication skills

Education

High School Diploma or GED

BLS Certification

Nursing student with clinical rotation

Tools

Microsoft Office

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Team Center Coordinator - MICU

Location

Stuart

Facility

Martin Health North

Department

MMC Medical Intensive Care Uni-Cleveland Clinic Martin Health

Job Code

001257

Shift

Days

Schedule

7:00am-7:30pm

Job Summary

Job Details

Cleveland Clinic Martin North Hospital is a fully integrated, state-of-the‑art medical campus that includes Diagnostic Centers, Outpatient Surgery and a 24-hour Emergency Department. Martin North Hospital is part of the world-renowned Cleveland Clinic, a nonprofit, multispecialty, academic medical center that integrates clinical and hospital care with research and education.

Martin North Hospital’s Medical Intensive Care Unit (MICU) provides 24/7 care for critically ill patients. It has a shared governance professional practice model that allows for multidisciplinary team collaboration, working on solutions to best innovate, improve and advance their mission. As Team Center Coordinator in the MICU, you will provide top-quality customer service to patients, families and visitors to promote and support the best healthcare experience possible. You will perform various administrative and clerical duties to ensure efficient operational flow in your department while offering direct patient care under the supervision of an RN. You may be needed to float to other units, allowing you to have exposure to a variety of areas. This role offers you a unique opportunity to enhance both your management and nursing skills in a welcoming, encouraging environment.

A caregiver in this position works days from 7:00AM – 7:30PM.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and in trouble‑shooting equipment failures, such as call systems, portable phones, WOWs and other unit devices.
• Provide or assist with basic patient care activities, such as taking vital signs and weights, personal care, activities of daily living, patient transfers and transports, pulse oximetry and point of care testing.
• Report abnormal findings or changes in physical, mental or emotional condition to an RN.
• Assist with keeping patient rooms clean & orderly.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or American Red Cross
• One year of recent, full-time experience in patient care or customer service OR additional education/training OR current nursing student with at least one completed clinical rotation as part of an accredited Nursing Program OR military experience as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1)
• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• Microsoft Office experience
• One of year of experience as a Clinical Technician

Physical Requirements:

• Work requires finger dexterity and eye/hand coordination to operate a computer keyboard at a moderate skill level.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Mental Demands: Ability to work at a fast pace and prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department directors, physicians and other members of the Healthcare team; ability to ensure operational efficiency; ability to problem-solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
• Special Demands: Needs minimal sustained direction in assessing needs, directing staff and carrying out departmental and professional responsibilities.
• Requires full body motion to move and lift patients, manual finger dexterity with good eye/hand coordination; involves extensive standing and walking.
• Medium Work - Exerting 50 to 100 pounds of force rarely, and/or 0 to 50 pounds of force occasionally to move objects.
• Physical Demand requirements are in excess of those for Medium Work.
• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.