Team Center Coordinator - Medical/Surgical Telemetry

Cleveland Clinic; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Tuition reimbursement

Preceptorship

Cross-unit clinical experience

Shared governance participation

Job summary

Join Cleveland Clinic’s Martin North Hospital in Stuart, FL, to support the newly established Med/Surg Telemetry unit. You will provide top‑notch customer service to patients, families and visitors, perform essential administrative duties, and assist with direct patient care under an RN supervision.

The role offers opportunities for professional development, tuition reimbursement, preceptorship, cross‑unit experience and governance participation in a welcoming team environment.

Qualifications

• High School diploma or GED is required.
• BLS certification through AHA or Red Cross is required.
• One year of recent, full-time patient care or customer service experience, or related education/training.
• Current nursing student with at least one completed clinical rotation is acceptable.
• Military medical experience is considered.

Responsibilities

• Greet and orient newly admitted or transferred patients to the unit.
• Respond to patient call lights and make rounds.
• Assist with admissions, transfers and discharges.
• Assist patients and families with wayfinding and resources.
• Maintain patient records and assist with unit clerical tasks.
• Troubleshoot equipment and assist with basic patient care activities.
• Report changes in patient condition to an RN.
• Keep patient rooms clean and orderly.

Skills

Microsoft Office experience

Typing / computer skills

Education

High School Diploma or GED

BLS Certification (AHA or Red Cross)

Nursing student with clinical rotation or equivalent

Military medical experience (HM/68W/4N0X1)

Tools

Microsoft Office

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Team Center Coordinator - Medical/Surgical Telemetry

Location

Stuart

Facility

Martin Health North

Department

MHN South Tower 2nd Floor-Cleveland Clinic Martin Health

Job Code

001257

Shift

Nights

Schedule

7:00pm-7:30am

Job Summary

Job Details

Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world‑class, and caregivers are family. This downtown Stuart hospital provides top‑quality patient care to the communities in and around Martin County on the beautiful St. Lucie River. The caregivers at Martin North Hospital have made it an excellent medical facility and a home away from home.

Martin North Hospital’s newly established Med/Surg unit on the 2nd floor of the South Tower cares for a wide range of patients with a variety of medical issues or who are preparing for or recovering from surgery. By joining this team as a Team Center Coordinator, you will provide top‑quality customer service to patients, families and visitors to promote and support the best healthcare experience possible. You will perform various administrative and clerical duties to ensure efficient operational flow within the unit while offering direct patient care under the supervision of an RN. This role offers you a unique opportunity to enhance both your management and nursing skills in a welcoming, encouraging environment.

On this team, you will have access to opportunities for professional development including tuitionreimbursement, preceptorship, cross‑unit clinical experience toenhance your skills and knowledge and participation in sharedgovernance initiatives.

A caregiver in this position worksnightsfrom 7:00PM – 7:30AM.

A caregiver who excels in this role will:

• Conduct an in‑person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

• Respond to patient call lights and make rounds.

• Assist with processing patient admissions, transfers and discharges.

• Assist patients and families with wayfinding and direct them to available resources.

• Assemble and maintain patient medical records and other documents related to patient care.

• Assist with unit clerical functions and in trouble‑shooting equipment failures, such as call systems, portable phones, WOWs and other unit devices.

• Provide or assist with basic patient care activities, such as taking vital signs and weights, personal care, activities of daily living, patient transfers and transports, pulse oximetry and point of care testing.

• Report abnormal findings or changes in physical, mental or emotional condition to an RN.

• Assist with keeping patient rooms clean & orderly.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or American Red Cross

• One year of recent, full‑time experience in patient care or customer service OR additional education/training OR current nursing student with at least one completed clinical rotation as part of an accredited Nursing Program OR military experience as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1)

• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• Microsoft Office experience

• One of year of experience as a Clinical Technician

Physical Requirements:

• Work requires finger dexterity and eye/hand coordination to operate a computer keyboard at a moderate skill level.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Mental Demands: Ability to work at a fast pace and prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department directors, physicians and other members of the Healthcare team; ability to ensure operational efficiency; ability to problem‑solve and make decisions; ability to exercise self‑control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
• Special Demands: Needs minimal sustained direction in assessing needs, directing staff and carrying out departmental and professional responsibilities.
• Requires full body motion to move and lift patients, manual finger dexterity with good eye/hand coordination; involves extensive standing and walking.
• Medium Work - Exerting 50 to 100 pounds of force rarely, and/or 0 to 50 pounds of force occasionally to move objects.
• Physical Demand requirements are in excess of those for Medium Work.
• Requires full range of motion, manual and finger dexterity and eye‑hand coordination.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.