Team Administrator

Gloucestershire County Council; United States; Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Cycle to Work

Staff discount scheme

Employee Assistance Programme

Job summary

Gloucestershire County Council is recruiting a team administrator to support the Cotswolds Family Help teams within Children's Services. The role involves a mix of office duties and frontline customer service, with opportunities to handle financial documents and internal systems.

You will work in a hybrid arrangement, using Word, Excel, Teams, SAP and Liquid Logic, with training provided for the bespoke database. A flexible, proactive approach and strong communication skills are essential.

Qualifications

• Strong IT and communication skills.
• Ability to manage workload and meet deadlines.
• Customer service experience in a social care or public sector setting.

Responsibilities

• Handle telephone enquiries and relay messages to Social Work staff.
• Prepare documents using Microsoft Word.
• Update spreadsheets in Excel.
• Book meetings using Microsoft Teams and internal room booking system.
• Process finance requests using SAP.
• Upload documents to Liquid Logic database (training provided).

Skills

IT skills

Communication

Flexibility

Tools

Word

Excel

Teams

SAP

Liquid Logic

Job description

We are looking to recruit an additional team administrator to support the Cotswolds Family Help teams. These teams work within Gloucestershire County Council's Children's Services, with a focus on Targeted Early Help, Children in Care, Children in Need and Child protection. We have 3 Family Help Teams, comprising of Social Workers and Family Help Leads, who support Children, Families and Young People from various stages of their lives and through varying support needs. Your role would be to support the teams with a variety of administrative tasks, process financial documents to ensure our children, families and young people receive the necessary funding as required, whilst providing good customer service in person and on the telephone. Duties will include: -

• Dealing with telephone enquiries, taking messages and alerting Social Work staff
• Preparing documents using Microsoft Word
• Updating spreadsheets using Excel
• Booking meetings using Microsoft Teams and our internal room booking system
• Processing finance requests using SAP
• Uploading documents to our bespoke database Liquid Logic (training will be provided)
  We are looking for applicants who would like to join our Social Care admin team, where the work is varied, and interesting, no two days are the same! We would like applicants to have excellent IT and communication skills and be able to demonstrate a flexible approach with an ability to manage your workload to meet deadlines. If you think that this is the role for you, we look forward to hearing from you. Why are you perfect for this role and what will you bring to our team?, The council is not currently able to offer sponsorship in this role. Candidates will need to have a right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer. / The council will consider sponsorship for this role, in line with Home Office regulations and subject to satisfactory pre-employment checks.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

Would you like to work in a role which is both meaningful and rewarding, where you really feel that you make a difference? This is a great time to join Gloucestershire County Council, as Children's Social Care is on an exciting journey, which focuses our approach into being more creative, strengths-based and person-centred, to ensure that we work together to 'Make a Difference' to our local communities. We are an agile working organisation with a combination of office-based working and working from home (essential equipment is provided). We place a high premium on diversity and inclusion, as well as on health and wellbeing and we offer a flexible working scheme which is based on business need. We offer Continued Professional Development and will support you to develop your skills and career prospects within Children's Services.

In return we will offer you:

• Regular formal and informal support.
• Safe, supportive and positive working environment with regular, robust supervision.
• Access to relevant training and career progression.
• Annual leave of 25.5 days (pro rata) up to 30.5 days (pro rata) after 5 years employment.
• Family friendly employer offering benefits to support you and your family.
• Access to the Local Government Pension Scheme.
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers.
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health Service.
• Cycle to Work scheme.
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply).

Working in Children's Social Care does require an applicant who can be proactive or responsive to changing demands and resilient to some of the tough emotional content of the role. However, it is also a role that can bring great reward and job satisfaction.