TCSEPP Program Navigator Multi-County Hybrid

University of Tennessee, Knoxville; Bolivar (TN); Hybrid; USD 45,000 - 55,000; Full time

Job summary

The University of Tennessee, Knoxville—College of Social Work, through SWORPS, seeks a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). The role is grant-funded and involves travel across Fayette, Hardeman, and McNairy Counties, TN.

You will build trust with participants, provide case management, and coordinate with partners to support employment and parenting goals. You’ll develop action plans, maintain records, and engage with the Child Support system while

Qualifications

• Two years of customer/client (case management) experience; or two additional years of experience in lieu of a degree.
• Bachelor’s Degree required.
• Valid driver’s license, automobile at disposal, and continuous automobile liability coverage required.
• Abilities: assess participant needs; build trusting relationships; interact with partners; advocate for participants; travel to multiple counties; work independently and in teams; proficient in Microsoft Office; experience with data management systems.

Responsibilities

• Determine participant eligibility and assess barriers; refer for identified barriers.
• Develop individual action plans and provide one-on-one case management for job readiness and emotional support.
• Maintain records in TCSES, Apricot, Excel, etc.
• Monitor child support eligibility, payments, involvement, and employment.
• Develop and maintain partnerships with local agencies to assist participants facing barriers to employment.
• Attend community interagency meetings to share resources and information.
• Participate in partner meetings and provide regular progress updates to Child Support staff and attorneys.
• Maintain a court presence to foster positive relationships with the Child Support system and recruit participants.
• Participate in job/resource fairs.
• Handle fiscal tasks including One Card reconciliations, gift card reconciliations, travel reports.

Skills

Participant assessment

Relationship building

Partner collaboration

Advocacy

Communication

Travel

MS Office

Data management

Education

Bachelor’s Degree

Job description

The University of Tennessee, Knoxville—College of Social Work, through SWORPS, seeks a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). The role is grant-funded and involves travel across Fayette, Hardeman, and McNairy Counties, TN.

You will build trust with participants, provide case management, and coordinate with partners to support employment and parenting goals. You’ll develop action plans, maintain records, and engage with the Child Support system while