Care Manager Extender - Dunn

Tech9; Durham (NC); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

STD & LTD Insurance

Group Life Insurance

80 Hours of PTO

Paid Holidays

Employee Discount Program (Tickets at 

Work)

Job summary

Epiphany Family Services seeks a TCM Care Manager to engage members, coordinate services, and support enrollment in tailored care management. The role involves outreach, scheduling, and collaboration with a care team across in-office, remote, and field settings.

The ideal candidate has lived behavioral health experience, a Certified Peer Support Specialist credential, and at least 1 year of related paid work. Hybrid work model with travel within the service area is required.

Qualifications

• Must be 18 years or older
• Have a high school diploma or equivalent
• Be a person with lived behavioral health experience and a Certified Peer Support Specialist
• Have one year of paid frontline experience as described in Extender Functions
• Possess NC CHW SCCT or related credentials
• Ability to meet qualifications including CHW or Navigator background

Responsibilities

• Perform general outreach, engagement, and follow-up with members.
• Coordinate services/appointments and transportation reminders.
• Conduct introductory engagement calls to enroll members in TCM services.
• Engage in health promotion and knowledge sharing with the team.
• Share member information with care manager and team.
• Provide and track referrals; assist in obtaining community resources and social support services.
• Support addressing unmet health-related resource needs and urgent TCM needs.
• Other duties as assigned.

Skills

Person-Centered Thinking

Assessment-based planning

LOC Processes

Medicaid basics

Motivational Interviewing

Interpersonal communication

Conflict resolution

Organizational skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

TCM Care Manager

Department

Tailored Care Management

Location

Hybrid (In-Office, Field, and Remote)

Service Area

Dunn County

Schedule

Monday – Friday | 8:30 AM – 5:00 PM

Responsibilities

• Performing general outreach, engagement, and follow-up with members.
• Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation).
• Conducting introductory engagement calls to enroll members into TCM services.
• Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing.
• Sharing information with the care manager and other members of the care team on the member’s circumstances.
• Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services.
• Support the care manager in assessing and addressing unmet health-related resource needs to include following up on ADT alerts and other urgent TCM needs.
• Other duties as assigned.

Qualifications

• 18 years of age.
• Has a high school diploma or equivalent.
• Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialist
• Has one year of paid experience performing the types of functions described in the “Extender Functions” section below.
• Individuals who will be able to meet these qualifications, including, but not limited to the following:
• Certified Peer Support Specialists; or
• Community health workers (CHW), defined as individuals who have completed the NC
• Community Health Worker Standardized Core Competency Training (NC CHW SCCT); or
• Individuals who served as Community Navigators prior to the implementation of Tailored Plans

Knowledge, Skills, and Abilities:

• Person-Centered Thinking/planning
• Knowledge of using assessments to develop plans of care.
• Knowledge of LOC processes
• Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
• Familiarity with or intent to learn the use of Motivational Interviewing techniques.
• Strong interpersonal and written/verbal communication skills.
• Conflict management and resolution skills
• Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
• High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
• Ability to make prompt, independent decisions based upon relevant facts.
• Good organizational skills to prioritize duties and work with minimal levels of onsite supervision to consistently meet deadlines.

Work Environment

• Hybrid work model (in-office, remote, and field-based services)
• Travel within assigned service areas required
• Flexible hours may be needed to meet client needs

Care Manager Extender JD

Benefits

• Medical, Dental, and Vision Insurance
• Short-Term Disability (STD) & Long-Term Disability (LTD)
• Group Life Insurance
• 80 Hours of PTO (Vacation, Sick, and Personal Time)
• Paid Holidays
• Employee Discount Program (Tickets at Work)

About Epiphany Family Services

Epiphany Family Services is committed to providing an integrated system of care to individuals from diverse backgrounds. We empower those experiencing mental health and substance use challenges with the tools needed to achieve and sustain recovery.

EEOC Statement

Epiphany Family Services, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law.