Taxpayer Support & Compliance Specialist (Flexible)

Commonwealth of Kentucky; Frankfort (KY); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Flexible work schedules

Résumé du poste

Commonwealth of Kentucky is seeking a Taxpayer Services Specialist I in the Division of Individual Income Tax, Taxpayer Assistance. You will communicate with taxpayers and representatives by phone and in person to resolve tax matters.

The role provides training and supervision, requiring a bachelor's degree, with background checks and potential travel for training. It offers a 40-hour work week in Frankfort, KY and benefits under the Executive Branch.

Qualifications

• Bachelor's degree required.

Responsabilités

• Preparing records and reports detailing the adjustments made to tax returns.
• Educating and advising taxpayers personally and over the telephone of their tax liabilities and responsibilities, filing deadlines, payments obligations as outlined by state tax laws, and department policies and procedures.
• Researching tax laws, regulations, and policies.
• Using departmental resources and applications to provide an accurate and in-depth examination of tax returns.
• Recording notes proficiently and accurately into appropriate agency computer systems after examining returns or during telephone conversations.
• Timely and accurately responding to taxpayer protests of additional tax liabilities or refund denials.
• Moving between computer screens to find information quickly to answer taxpayers' questions.
• Ensuring the safety and confidentiality of taxpayer information, data, and records.

Formation

Bachelor's degree

Description du poste

Commonwealth of Kentucky is seeking a Taxpayer Services Specialist I in the Division of Individual Income Tax, Taxpayer Assistance. You will communicate with taxpayers and representatives by phone and in person to resolve tax matters.

The role provides training and supervision, requiring a bachelor's degree, with background checks and potential travel for training. It offers a 40-hour work week in Frankfort, KY and benefits under the Executive Branch.