Taxpayer Services Specialist I

Commonwealth of Kentucky; Frankfort (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Flexible work schedules

Job summary

Commonwealth of Kentucky is seeking a Taxpayer Services Specialist I in the Division of Individual Income Tax, Taxpayer Assistance. You will communicate with taxpayers and representatives by phone and in person to resolve tax matters.

The role provides training and supervision, requiring a bachelor's degree, with background checks and potential travel for training. It offers a 40-hour work week in Frankfort, KY and benefits under the Executive Branch.

Qualifications

• Bachelor's degree required.

Responsibilities

• Preparing records and reports detailing the adjustments made to tax returns.
• Educating and advising taxpayers personally and over the telephone of their tax liabilities and responsibilities, filing deadlines, payments obligations as outlined by state tax laws, and department policies and procedures.
• Researching tax laws, regulations, and policies.
• Using departmental resources and applications to provide an accurate and in-depth examination of tax returns.
• Recording notes proficiently and accurately into appropriate agency computer systems after examining returns or during telephone conversations.
• Timely and accurately responding to taxpayer protests of additional tax liabilities or refund denials.
• Moving between computer screens to find information quickly to answer taxpayers' questions.
• Ensuring the safety and confidentiality of taxpayer information, data, and records.

Education

Bachelor's degree

Job description

Advertisement Closes 10/29/2026 (11:59 PM ET)

2605624

Taxpayer Services Specialist I

Pay Grade 12

Salary $3,237.88 - $4,856.80 Monthly

Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

Hiring Agency Finance & Administration Cabinet | Department of Revenue

Location 501 High St

Frankfort, KY 40601 USA

Are you interested in being part of a team that is dedicated in serving taxpayers and business owners acrossthe Commonwealth in helping educate and bring them into compliance with Kentucky state tax laws? If so, thisis your opportunity to work for the Kentucky Department of Revenue.

The Office of Income Taxation has an opening for a Taxpayer Services Specialist I in the Division ofIndividual Income Tax, Taxpayer Assistance Section II. We are seeking a highly motivated individual toprovide clear communication and negotiation skills with taxpayers and their representative over the phone andoccasionally in person to resolve tax matters.

As a Taxpayer Services Specialist I for the Commonwealth of Kentucky, you will receive supervisory directionand training needed to independently examine a variety of state tax returns for compliance with Kentucky taxlaws and regulations.

Responsibilities include, but are not limited to:

• Preparing records and reports detailing the adjustments made to tax returns
• Educating and advising taxpayers personally and over the telephone, of their taxliabilities and responsibilities, filing deadlines, payments obligations as outlined by state tax laws, anddepartment policies and procedures
• Researching tax laws, regulations, and policies
• Using departmental resources and applications to provide an accurate and in-depth examination of taxreturns
• Recording notes proficiently and accurately into appropriate agency computer systems after examiningreturns or during telephone conversations
• Timely and accurately responding to taxpayer protests of additional tax liabilities or refund denials
• Moving between computer screens to find information quickly to answer taxpayers' questions
• Ensuring the safety and confidentiality of taxpayer information, data, and records

Additional and Supplemental information:

• Required to successfully complete a background investigation including an FBI criminal history record check(fingerprint check).
• Required to comply with all tax laws
• Mostly at a desk using a computer and telephone
• Some travel for training and education.
• We offer opportunities for Flexible work schedules.

Minimum Requirements

EDUCATION:

Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS:

NONE

Substitute EDUCATION for EXPERIENCE:

NONE

Substitute EXPERIENCE for EDUCATION:

Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):

NONE

Working Conditions

Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Kevin Blackburn at [e-mail] or 502-564-7545.

An Equal Opportunity Employer M/F/D