Taxpayer Services Training Specialist

State of Maryland; Annapolis (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

State of Maryland Benefits

Job summary

State of Maryland is seeking two Training Representatives in Annapolis to independently provide training within the Taxpayer Services Division. The role focuses on delivering clear instruction, guiding new hires, and adhering to established policies.

Ideal candidates will have experience in tax-related training, customer service skills, and strong organizational abilities. The position requires full-time work with possible telework after probation and is based in downtown Annapolis.

Qualifications

• High school diploma or equivalent, with coursework in bookkeeping or accounting.
• Three years of experience in tax assessments, collections, investigations, examinations, adjustments or taxpayer services in revenue administration or motor fuel/tax field.
• Education substitution: Associate of Arts degree for one year of required experience.
• Military service substitution: finance technician experience may count for years of experience.
• For education outside the U.S., provide a detailed course-by-course evaluation per NACES.

Responsibilities

• Prepare and submit training manuals for supervisor review.
• Deliver basic tax training to new hires and other units within Taxpayer Services Division.
• Respond to calls and cases from taxpayers and agency staff; may include telework after probation.

Skills

Training experience

Customer service

PC skills

Organizational skills

Tax laws knowledge

Communication skills

Education

High school diploma

Associate degree substitution for experience

Job description

State of Maryland is seeking two Training Representatives in Annapolis to independently provide training within the Taxpayer Services Division. The role focuses on delivering clear instruction, guiding new hires, and adhering to established policies.

Ideal candidates will have experience in tax-related training, customer service skills, and strong organizational abilities. The position requires full-time work with possible telework after probation and is based in downtown Annapolis.