Taxpayer Services Specialist

New York State Department of Taxation and Finance; City of Schenectady (NY); Vor Ort; USD 22.000 - 30.000; Teilzeit

Zusammenfassung

The New York State Department of Taxation and Finance in Schenectady is actively recruiting hourly employees to provide excellent taxpayer service. You will handle inbound calls, safeguard confidential information, and guide callers to solutions while adhering to department policies.

Under supervision, you will research information, log interactions, and communicate clearly in writing and verbally. A strong computer and MS Office familiarity is required to perform duties efficiently.

Qualifikationen

• Must have strong communication skills.
• Ability to communicate professionally while representing the department.

Aufgaben

• Answer inbound calls from taxpayers and select state agencies in a timely and friendly manner.
• Provide excellent customer service while safeguarding confidential information.
• Evaluate problems, inquiries and complaints of the callers and provide proper solutions to them.
• Research needed information using available and provided resources.
• Route calls to other team members and/or specified departments whenever needed.
• Make relevant notes from customer interactions.
• Report on customer feedback.
• Complete call logs and reports.
• Enter and/or retrieve information from computer databases.
• Communicate effectively both verbally and in writing.
• Explain agency and program policies and procedures.
• Have familiarity with computers and Microsoft Suite programs such as Excel, Word, and Outlook.
• Be able to work independently and use effective time management skills.
• Offer constructive feedback and improvement opportunities to the team.
• Perform other related office duties as required.
• Comply to agency and program policies and procedures.

Kenntnisse

strong communication skills

communicate professionally

Jobbeschreibung

The New York State Department of Taxation and Finance in Schenectady is actively recruiting hourly employees to provide excellent taxpayer service. You will handle inbound calls, safeguard confidential information, and guide callers to solutions while adhering to department policies.

Under supervision, you will research information, log interactions, and communicate clearly in writing and verbally. A strong computer and MS Office familiarity is required to perform duties efficiently.