Taxpayer Service Representative 1 or Trainee

Southern Arkansas University; Town of Rotterdam (NY); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Southern Arkansas University is hiring a Taxpayer Service Representative 1 or Trainee in Town of Rotterdam, New York. This role involves conducting telephone interviews with taxpayers to obtain information and manage inquiries regarding tax assessments.

The ideal candidate will have experience in customer service and a thorough understanding of New York State Tax Laws. Responsibilities include navigating computer applications and ensuring compliance with confidentiality rules. Mandatory overtime can be required for this position.

Qualifications

• One year experience in providing information and resolving inquiries.
• Two years experience in explaining programs or reconciling accounts.

Responsabilités

• Conduct telephone interviews with taxpayers.
• Address inquiries from businesses and individuals.
• Navigate various computer applications to update records.
• Interpret New York Tax Laws and Department policies.

Connaissances

Communication

Problem-solving

Data analysis

Customer service

Description du poste

Taxpayer Service Representative 1 or Trainee

Taxpayer Service Representative 1 Duties Description

The incumbent must be able to perform the following essential functions:

• Wear an audio headset to conduct telephone interviews with taxpayers to obtain information and request full payment of assessments or negotiate Installment Payment Agreements.
• Fully address the needs of all callers over a wide range of inquiries relating to interactions by Businesses and Individuals with the state of New York.
• Manipulate an alphanumeric keyboard and navigate various computer applications to access and interpret information, update records, create documents, prepare reports and forms, research and enter data pertaining to case contacts.
• Analyze information and facts pertinent to the case, determine a logical conclusion and proceed accordingly with the next appropriate action based upon the taxpayer’s ability to pay.
• Interpret and apply the Tax Laws of New York State, Civil Practice Law and Rules (CPLR) and the Department’s policies and procedures with respect to the collection of delinquent taxes.
• Communicate effectively, both verbally and in writing, with the public and Department personnel, to provide information and explanations regarding assessments and other taxpayer inquiries.
• Research and locate answers to citizen inquiries using all available tools, including the digital knowledgebase as well as other databases at DTF and other NYS agencies.
• Act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances.
• Periodically report/record productivity.
• Must be able to work mandatory overtime if required.
• Adhere to the secrecy provisions and confidentiality rules of the Federal and New York State Tax Law.
• Comply with the Office of Human Resources Management; Diversity, Equity & Inclusion; Code of Conduct; Ethics; and Internal Control rules, policies, and procedures.
• Adhere to the Department's time and attendance rules and regulations

Minimum Qualifications

• For the Trainee: one year of experience in a position where primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts; or 30 semester credit hours.
• For the Taxpayer Services Representative 1: two years of experience in a position where primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts.