Taxpayer Services Representative

IdahoPTV; Boise (ID); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PERSI retirement

Paid holidays

Job summary

State of Idaho, Boise office, is seeking a Taxpayer Services Representative in the Tax Administration division. The position is full time, located on the Chinden Campus in Boise, with an hourly wage of 19.77 USD.

This posting covers multiple full-time positions and two Limited Service roles; funding may limit duration. Responsibilities include assisting taxpayers, explaining tax law requirements, and researching account status while processing payments and notices.

Qualifications

• Knowledge of state or federal income tax laws and rules.
• Regularly interpret, explain and apply information such as laws, rules, and policies to customers.
• Use the internet for research and information gathering.

Responsibilities

• Assist taxpayers by answering inquiries concerning state and federal tax laws, rules, policies and filing requirements.
• Explain compliance with tax laws and use of tax forms, allowances, itemization and schedules.
• Interview taxpayers to obtain necessary information to help prepare tax returns, apply for permits, or establish payment agreements.
• Research taxpayer account status, refunds, errors, and transactions.
• Explain billings and notices. Process tax payments and compute penalty and interest.

Skills

Tax laws knowledge

Customer communication

Interpreting rules

Internet research

Job description

Taxpayer Services Representative - 25661

USA:ID:Boise | Tax Administration | Full Time

19.77 - 19.77 USD per hour

Posted 0 weeks ago

Description

State of Idaho

Taxpayer Services Representative

Applications will be accepted through 11:59 PM MST on the posting end date.

This posting is for Multiple full-time positions and two Limited Service position (the work is projected to be of limited duration due to funding or the nature of the position or project.)

The position is in the Boise Office on the Chinden Campus, 11321 West Chinden Blvd, Building 2.

Job Responsibilities:

• Assist taxpayers by answering inquiries concerning state and federal tax laws, rules, policies and filing requirements.
• Explain to taxpayers about compliance with tax laws and appropriate use of tax forms, allowances, itemization and schedules.
• Interview taxpayers to obtain necessary information to help taxpayers understand how to prepare tax returns, apply for permits, and/or establish payment agreements.
• Research taxpayer account status, refunds, errors, and transactions.
• Explain billings and notices. Process tax payments and compute penalty and interest.

Minimum Qualifications:

• Some knowledge of state or federal income tax laws and rules. (Typically gained by at least 3 months of experience where primary responsibilities included applying or explaining state or federal tax laws, rules, or policies and procedures to others, preparing tax returns as a professional or volunteer, or processing/filing income, sales or withholding tax returns for a business OR completion of at least one course or seminar where you learned to prepare tax returns)
• At least 6 months of experience
• Interpreting, explaining and applying information such as laws, rules, and/or policies and procedures to customers on a regular basis
• Using the internet for research.

Why Join Us?

• OUR VISION:Great people.Helping you. Serving Idaho.
• OUR MISSION:Benefit Idaho through courteous customer service, education, and fair tax administration.

Follow us onLinkedInorFacebookto learn more about us! Questions? Contact us [e-mail] 208-334-0478.

What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSIdefined benefit retirement plan
• Paid sick and vacation leaves startaccruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environmentwith other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

Benefits may not be applicable for temporary or seasonal positions.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.