Taxpayer Advocate Group Manager

Internal Revenue Service; Kansas City (MO); On-site; USD 106,000 - 145,000; Full time

Job summary

Internal Revenue Service in the United States seeks a Front Line Manager within the Taxpayer Advocate Service to plan, direct, and coordinate a team resolving complex taxpayer advocacy cases, ensuring timely outcomes.

You will set priorities, assign workload, monitor progress, and apply cross-functional IRS knowledge to align with TAS objectives and national priorities while managing resources for effective results.

Qualifications

• A college or university degree generally must be from an accredited college or university recognized by the U.S. Department of Education.
• Foreign education may be used to meet requirements and must be evaluated for equivalence.

Responsibilities

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Evaluate work performance of subordinates and make recommendations for recognition or disciplinary action.
• Hear and resolve complaints from employees and refer grievances as appropriate.
• Identify developmental and training needs of employees and initiate improvements in production and processes.
• Plans, directs, and coordinates the work of a team responsible for resolving complex taxpayer advocacy cases.

Education

Bachelor's degree or higher

Job description

• Schedule: Tour of Duty: Day Shift, Monday-Friday, Start and stop times between 6:00am and 6:00pm, 40 hours per week.

WHAT IS NATIONAL TAXPAYER ADVOCATE SERVICE? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TAS - Deputy National Taxpayer Advocate REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.

Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Plans, directs, and coordinates the work of a team responsible for resolving complex taxpayer advocacy cases. Establishes priorities, assigns workload, and monitors case progress to ensure timely and effective resolution of taxpayer issues involving hardship or systemic IRS problems.

Integrates cross-functional knowledge of IRS processes and procedures to facilitate case resolution across multiple IRS operating divisions. Ensures alignment with TAS program objectives, policies, and national priorities while managing resources to optimize program effectiveness. STANDARD POSITION DESCRIPTIONS (SPD): PD26168 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $106437 – $144540/yr.

What is the application deadline?

Applications close on 2026-11-09.

What is the work schedule?

This is a Tour of Duty: Day Shift, Monday-Friday, Start and stop times between 6:00am and 6:00pm, 40 hours per week. position.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-05 · Not affiliated with or endorsed by OPM or USAJOBS.gov