Taxpayer Advocacy Program Lead

Internal Revenue Service; St. Louis (MO); On-site; USD 75,000 - 150,000; Full time

Job summary

Internal Revenue Service, Taxpayer Advocate Service, seeks a Department Manager to define goals, develop plans, and oversee subordinate managers to achieve TAS objectives. Responsibilities include guiding staff, coordinating with IRS divisions, evaluating programs, and driving efficiency improvements.

The role involves regular interaction with senior leadership, adherence to TAS policies, and ensuring taxpayer service quality within the TAS framework.

Qualifications

• A college or university degree generally must be from an accredited college or university recognized by the U.S. Department of Education.
• FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
• We recommend choosing an evaluator from NACES or AICE for credential evaluation.
• As a current employee, you know the great benefits we offer. Contact the Employee Resource Center for questions about benefits.

Responsibilities

• Define business goals, develop work plans and set priorities to be accomplished by subordinates.
• Direct and oversee work plans through subordinate managers and supervisors.
• Evaluate program implementation and effectiveness and manage performance.
• Coach and mentor subordinate managers and employees on an ongoing basis.
• Initiate ways to improve efficiency and reduce bottlenecks; promote team building and better practices.

Job description

Internal Revenue Service, Taxpayer Advocate Service, seeks a Department Manager to define goals, develop plans, and oversee subordinate managers to achieve TAS objectives. Responsibilities include guiding staff, coordinating with IRS divisions, evaluating programs, and driving efficiency improvements.

The role involves regular interaction with senior leadership, adherence to TAS policies, and ensuring taxpayer service quality within the TAS framework.