Strategic Program Manager - Taxpayer Services

Internal Revenue Service; Covington (KY); On-site; USD 120,000 - 150,000; Full time

Job summary

Internal Revenue Service in Cincinnati seeks a senior manager for Planning and Analysis within Taxpayer Services. The role emphasizes long- and short-term planning, resource utilization, and process improvements aligned with agency goals.

The position requires leading large teams, coordinating with internal and external stakeholders, and ensuring programs meet budgets and performance metrics. Federal experience is not required; diverse backgrounds are welcome.

Qualifications

• Developing long- and short-term planning guidance
• Assessing resource utilization
• Modifying processes to meet agency goals
• Managing program budgets and monitoring effectiveness
• Reviewing proposals and analyzing policies
• Leading staff and coordinating with internal/external stakeholders
• Guidance in Strategic Human Resources and administration
• Oral and written communication to management
• Leading large organizations and projects with internal controls and audits

Responsibilities

• Lead planning and analysis activities for Taxpayer Services.
• Oversee resource allocation and budgeting processes.
• Coordinate audits and responses with oversight bodies (e.g., TIGTA/GAO).
• Provide leadership and guidance to managers and staff.

Skills

Oral and written communication

Leadership

Strategic HR

Project leadership

Financial management

Program budgeting

Proposal evaluation

Staff hours planning

Audits and compliance

Job description

Internal Revenue Service in Cincinnati seeks a senior manager for Planning and Analysis within Taxpayer Services. The role emphasizes long- and short-term planning, resource utilization, and process improvements aligned with agency goals.

The position requires leading large teams, coordinating with internal and external stakeholders, and ensuring programs meet budgets and performance metrics. Federal experience is not required; diverse backgrounds are welcome.