Tax Program Supervisor — Telework Eligible

Internal Revenue Service; Anchorage (AK); Remote; USD 126,000 - 197,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Internal Revenue Service is seeking a Front Line Manager to supervise analysts in taxpayer services. The role focuses on planning, evaluating performance, interviewing candidates, and guiding policy execution across CARE, CAS, and related programs.

Responsibilities include aligning work with priorities, monitoring service metrics, and driving process improvements while maintaining compliance and revenue protection. Telework eligibility is noted for this position.

Qualifications

• Bachelor's degree from an accredited college or university.
• Foreign education may be used to meet requirements.

Responsibilities

• Plan work to be accomplished by subordinates to meet priorities and prepares schedules for completion of work.
• Evaluate performance and initiate development or disciplinary actions as needed.
• Interview candidates for positions within the organization and recommend appointments or promotions.
• Provide guidance on policies, procedures, and systems affecting taxpayer services.
• Lead analysts supporting programs within Return Integrity & Compliance Services, CAS, CARE, and Operations Support.
• Monitor program metrics (service levels, case resolution, accuracy) and ensure timely completion of analyses.
• Foster a collaborative, high‑performing work environment and develop staff expertise in taxpayer service operations.

Job description

Internal Revenue Service is seeking a Front Line Manager to supervise analysts in taxpayer services. The role focuses on planning, evaluating performance, interviewing candidates, and guiding policy execution across CARE, CAS, and related programs.

Responsibilities include aligning work with priorities, monitoring service metrics, and driving process improvements while maintaining compliance and revenue protection. Telework eligibility is noted for this position.