Taxi Licensing Officer — Hybrid (3-Month Contract)

Civic Recruitment Limited; Kettering (OH); Hybrid; USD 30,000 - 43,000; Full time

Job summary

Civic Recruitment Limited in the United Kingdom is seeking a temporary Licensing Administrator to manage taxi licensing processes for hackney carriages and private hire vehicles within a local authority.

You will process applications, advise customers, liaise with partners, and maintain records in line with Data Protection requirements, with a focus on compliance, service standards, and 37-hour weeks.

Qualifications

• Essential experience administering taxi licensing.
• Essential knowledge of taxi licensing legislation and regulatory frameworks.
• Experience working with stakeholders (public, internal teams, external agencies).
• Ability to manage competing priorities and meet deadlines.
• Experience using IT systems, including case management and Office 365.
• Desirable: Idox Uniform or similar systems.

Responsibilities

• Provide advice to customers on taxi licensing processes for hackney carriage and private hire requirements.
• Process licences in line with current legislation, policies, and procedures.
• Liaise with external agencies and internal teams to gather and verify information.
• Maintain accurate records on internal systems in line with Data Protection and FoI requirements.
• Produce and issue licences within required timescales.
• Escalate concerns to managers where formal action may be required.
• Deliver excellent customer service to the public, operators and stakeholders.
• Support continuous improvement within the licensing service.
• Ensure compliance with council policies including health & safety, safeguarding, equalities and customer care.

Skills

Taxi licensing administration

Stakeholder management

IT systems familiarity

Office 365

Data protection

Prioritisation

Education

GCSEs (English and Maths)

Tools

Idox Uniform

Job description

Civic Recruitment Limited in the United Kingdom is seeking a temporary Licensing Administrator to manage taxi licensing processes for hackney carriages and private hire vehicles within a local authority.

You will process applications, advise customers, liaise with partners, and maintain records in line with Data Protection requirements, with a focus on compliance, service standards, and 37-hour weeks.