Tax Workforce Transformation & AI Strategy Leader

armaninollp; New York (NY); Presencial; USD 200.000 - 350.000; Jornada completa

Descripción de la vacante

Armanino LLP is seeking a Strategic Tax Operations & Workforce Transformation Leader to design and build the Tax workforce of the future. You will partner across Operations, Tax Tech, Learning & Development, and Practice Leadership to implement AI-enabled delivery while safeguarding client relationships and quality.

Reporting to Tax Business Unit Operations Leader, this role drives design, adoption, and governance of transformed processes, roles, and measures to optimize capacity and margin.

Formación

• Bachelor's degree required; advanced degree or relevant professional credential preferred.
• 15+ years of experience in professional services operations, transformation, workforce strategy, organizational design, or a comparable complex organization.
• Demonstrated record of implementing large-scale change, not only designing it, across a matrixed, multi-region environment.
• Strong understanding of professional services delivery economics and operating models, with practical fluency in AI and automation applied to knowledge work.
• Sufficient Tax or professional services credibility to influence senior practitioners and leaders.
• Ability to align operations, technology, learning, people, and practice leadership around a common roadmap without relying solely on direct authority.
• Builder and implementer mindset with a bias for action, measurable outcomes, sound judgment, and comfort operating through ambiguity.
• Ability to balance innovation, quality, risk, client relationships, and employee experience.

Responsabilidades

• Own the future-state Tax workforce model, including how professionals and AI share work across compliance, review, advisory, and client service.
• Define roles, skills, capacity model, and career paths required in an AI-enabled delivery environment.
• Build and implement a practical transition plan from the current workforce model to the future state without disrupting quality or client relationships.
• Lead end-to-end redesign of priority Tax processes, from intake and staffing through delivery, review, billing, and client interaction.
• Redesign roles so professionals spend more time on judgment, relationships, growth and higher-value work.
• Translate future‑state concepts into implemented workflows, decision rights, role charters, operating standards, and measurable changes in practice.
• Develop a future-focused curriculum across tax technical skills, professional skills, client service, leadership, technology, and AI fluency.
• Define capability expectations by level and role, then partner with Learning & Development and practice leaders to deliver the curriculum.
• Measure whether learning changes behavior, adoption, quality, and business performance.
• Drive practice-side adoption of AI, automation, and enabling technology so the business realizes measurable capacity and margin benefits.
• Partner with Tax Technology on use‑case prioritization, requirements, pilots, rollout, and continuous improvement.
• Preserve appropriate professional judgment, review, risk management, and client connection as automation expands.
• Own the change‑management approach for Tax workforce transformation and equip leaders to communicate the reason for change, expectations, and benefits.
• Sequence initiatives to reduce change fatigue and establish feedback loops that identify adoption barriers early.
• Lead implementation across functions and practices, reinforcing new ways of working until adoption is sustained.
• Define measures covering adoption, capability, capacity, margin impact, quality, employee experience, and client experience.

Conocimientos

Leadership

Strategy

Operations management

Cross-functional collaboration

Educación

Bachelor's degree

Descripción del empleo

Armanino LLP is seeking a Strategic Tax Operations & Workforce Transformation Leader to design and build the Tax workforce of the future. You will partner across Operations, Tax Tech, Learning & Development, and Practice Leadership to implement AI-enabled delivery while safeguarding client relationships and quality.

Reporting to Tax Business Unit Operations Leader, this role drives design, adoption, and governance of transformed processes, roles, and measures to optimize capacity and margin.