Tax Support & Client Care Specialist

Jackson Hewitt; Decatur (AL); On-site; USD 29,000 - 36,000; Full time

Job summary

Jackson Hewitt is seeking a customer service representative to guide clients through tax-related questions and processes. You will handle calls, respond to inquiries, and document interactions with accuracy and empathy. A proactive, patient approach helps resolve issues and improve client satisfaction.

The role emphasizes listening, product knowledge, and the ability to navigate complex systems while delivering professional support in a fast-paced environment.

Qualifications

• 1–3 years of call center experience required.
• High School Diploma or equivalent preferred.
• Strong written and verbal communication.
• Excellent active listening and interpersonal skills.
• Ability to work in a fast-paced environment.
• Comfortable with basic computer systems.
• Ability to learn Jackson Hewitt products and services.

Responsibilities

• Handle inbound and outbound calls to learn about and address client needs and issues.
• Respond to client inquiries accurately; explain solutions and ensure clients feel supported.
• Maintain a professional, courteous demeanor via verbal and written communication.
• Take ownership in researching, resolving, or escalating issues as needed.
• Document customer interactions clearly in the system and update records.
• Use knowledgebase and tools to research and provide accurate information and next best actions.
• Suggest products or services that may better meet client needs when appropriate.

Skills

Call center experience

Communication

Active listening

Interpersonal skills

Empathy

Time management

Organizational skills

Fast-paced environment

Computer literacy

Phone skills

Product knowledge

Education

HS Diploma/GED or equivalent

Job description

Jackson Hewitt is seeking a customer service representative to guide clients through tax-related questions and processes. You will handle calls, respond to inquiries, and document interactions with accuracy and empathy. A proactive, patient approach helps resolve issues and improve client satisfaction.

The role emphasizes listening, product knowledge, and the ability to navigate complex systems while delivering professional support in a fast-paced environment.