Tax Support Call Center Agent

Jackson Hewitt Tax Service Inc.; Show Low (AZ); On-site; USD 21,000 - 22,000; Full time

Job summary

Jackson Hewitt Tax Service Inc. is hiring for a call center customer service role. You will handle inbound and outbound calls, address client needs, and provide tax knowledge with a courteous, professional demeanor.

You’ll document cases, assist with inquiries, and guide customers toward the next best action to complete service. The position emphasizes empathy, active listening, and the ability to navigate multi-line phone systems while learning Jackson Hewitt’s products and services.

Qualifications

• > 1 - 3 years previous call center experience.
• High School Diploma/GED or equivalent related business experience preferred.
• Strong written and verbal communication skills.
• Great active listening skills.
• Exceptional interpersonal and rapport building skills.
• Patient and empathetic attitude.
• Strong time management and organizational skills.
• Comfortable working in a fast-paced environment.
• Computer literacy, ability to learn new technologies.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Ability to learn in-depth knowledge of JH’s products and/or services.

Responsibilities

• Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
• Present a professional, courteous, and confident demeanor via verbal and/or written communications.
• Take ownership in assisting, researching, resolving, or escalating customer issues.
• Respond to customer queries in a timely and accurate way, via phone, email, or chat.
• Diligently and accurately document customer records and cases.
• Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
• Make sales or recommendations for products or services that may better suit client needs.
• Utilize software, databases, scripts, and tools appropriately.
• Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.

Skills

Call center experience

Communication skills

Active listening

Interpersonal skills

Time management

Customer service

Computer literacy

Phone skills

Product knowledge

Education

High school diploma

Job description

Jackson Hewitt Tax Service Inc. is hiring for a call center customer service role. You will handle inbound and outbound calls, address client needs, and provide tax knowledge with a courteous, professional demeanor.

You’ll document cases, assist with inquiries, and guide customers toward the next best action to complete service. The position emphasizes empathy, active listening, and the ability to navigate multi-line phone systems while learning Jackson Hewitt’s products and services.