Tax Support Associate

Intuit; Schaumburg (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Intuit seeks a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot software issues by phone, chat, or email.

Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, escalate complex cases when needed, and contribute customer insights to product teams to help millions file accurately and on time.

Responsibilities

• Answer tax and product questions via phone, chat, or email.
• Guide users through tax filing steps.
• Troubleshoot common software issues using Intuit tools.
• Escalate complex cases to specialists.
• Stay current on tax changes and share insights with product teams.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.