Tax Support Associate

Intuit; Camarillo (CA); On-site; USD 43,000 - 65,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll research solutions using knowledge bases, document interactions, and escalate complex cases as needed. Join a collaborative, learning-focused culture in Camarillo, CA.

Qualifications

• Familiar with tax concepts and filing steps.
• Ability to research and find accurate answers from knowledge bases.
• Strong communication and active listening in multiple channels.

Responsibilities

• Answer tax and product questions from customers by phone, chat, or email.
• Guide users through filing steps and explain options clearly.
• Troubleshoot common software issues and document interactions.
• Escalate complex cases to senior teams when needed.

Skills

Tax knowledge

Customer support

Research skills

Communication

Tools

TurboTax knowledge

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.