Tax Support Associate

Intuit; Jersey City (NJ); On-site; USD 43,000 - 65,000; Full time

Job summary

Intuit in Jersey City seeks a Tax Support Associate to help customers confidently use TurboTax and related financial products. You will answer tax and product questions, guide users through filing steps, and troubleshoot software issues by phone, chat, or email.

You’ll use Intuit’s knowledge bases to research solutions, document interactions, and escalate complex cases while staying current on tax changes and helping millions file accurately and on time.

Qualifications

• Experience in customer support or help desk settings.
• Strong written and verbal communication skills.
• Familiarity with tax software or online tax filing preferred.

Responsibilities

• Answer tax and product questions by phone, chat, or email.
• Guide users through filing steps and resolve issues.
• Troubleshoot software problems and escalate complex cases.
• Research solutions using knowledge bases and document interactions.
• Stay current on tax changes and share insights with product teams.

Skills

Tax knowledge

Communication

Problem solving

Tools

TurboTax

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.