Tax Support Associate

Intuit; Denton (TX); On-site; USD 36,000 - 58,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related products. You’ll answer tax questions, guide users through filing steps, and troubleshoot software issues by phone, chat, or email.

You’ll research solutions using Intuit’s knowledge bases, document interactions, escalate complex cases, stay current on tax changes, and share insights with product teams to help millions file accurately and on time.

Responsibilities

• Answer tax questions via phone, chat, or email.
• Guide users through filing steps.
• Troubleshoot software issues using Intuit’s tools and knowledge base.
• Document interactions and escalate complex cases.
• Stay current on tax changes and share insights with product teams.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.