Tax Support Associate

Intuit; Redlands (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll escalate complex cases and stay current on tax changes, contributing customer insights to product teams and helping millions of people file accurately and on time.

Responsibilities

• Answer tax and product questions.
• Guide users through filing steps.
• Troubleshoot common software issues via phone, chat, or email.
• Escalate complex cases.
• Stay current on tax changes.
• Contribute customer insights to product teams.
• Help millions of people file accurately and on time.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.