Tax Support Associate

Intuit; Niles (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Intuit seeks a Tax Support Associate to help customers confidently use TurboTax and related financial products. You will answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll research solutions using Intuit’s knowledge bases and escalate complex cases as needed.

You will stay current on tax changes and contribute customer insights to product teams, helping millions file accurately and on time.

Qualifications

• Familiarity with tax concepts and TurboTax is preferred.
• Ability to research solutions using knowledge bases.
• Strong communication and problem-solving skills.

Responsibilities

• Answer tax and product questions from customers by phone, chat, or email.
• Guide users through filing steps and tax forms.
• Troubleshoot common software issues and document interactions.
• Escalate complex cases and track resolution progress.
• Stay current on tax changes and share insights with product teams.

Skills

Tax knowledge

Customer support

Research skills

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.